2008
DOI: 10.1016/j.im.2008.07.003
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Vendors’ perspectives on trust and control in offshore information systems outsourcing

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Cited by 117 publications
(88 citation statements)
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References 29 publications
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“…We found 'Customer satisfaction' only in one article (Mao et al, 2008). The criterion 'Short-term business success for the supplier' was found in four articles (Heiskanen et al, 2008;Mao et al, 2008;Natovich, 2003;Taylor, 2007).…”
Section: Success Criteria From the Supplier's Perspective (Answer To mentioning
confidence: 80%
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“…We found 'Customer satisfaction' only in one article (Mao et al, 2008). The criterion 'Short-term business success for the supplier' was found in four articles (Heiskanen et al, 2008;Mao et al, 2008;Natovich, 2003;Taylor, 2007).…”
Section: Success Criteria From the Supplier's Perspective (Answer To mentioning
confidence: 80%
“…These are presented in terms of having shortterm or long-term business success for the supplier. Customer satisfaction was mentioned in one article (Mao et al, 2008), but we can assume that if the customer is dissatisfied, it is unlikely that he will make future deals, and long-term business success is thus threatened.…”
Section: Discussionmentioning
confidence: 99%
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“…The second position is occupied by a theoretical method, that is, illustrative studies (24 works, e.g. Seshagiri (1999) or Shao and David (2007)), followed by field studies (17 articles, among them Gopal et al (2003) or Mao, Lee and Deng (2008)). Finally, 7 theoretical works were found to fit into the category of applied concepts (e.g.…”
Section: Research Methodologiesmentioning
confidence: 99%