VET: The Virtual Evaluation Toolkit

Hirko, Buff

doi:10.4324/9780203726235-10

Assessing Reference and User Services in a Digital Age 2013

DOI: 10.4324/9780203726235-10

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VET: The Virtual Evaluation Toolkit

Buff Hirko¹

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El uso de mapas conceptuales para la evaluación de los servicios de referencia virtual de las bibliotecas universitarias: una experiencia práctica

Pinto

Manso

2012

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Núm. 57, mayo/agosto, 2012, México, ISSN: 0187-358X, pp. 249-269 mapa conceptual como instrumento de diagnóstico y prospección a la vez que herramienta visual que permita observar y comparar gráficamente los criterios fundamentales aportados por los participantes en el análisis. Los resultados solicitan una mayor implicación del usuario, y la formación en habilidades informacionales desde el propio SRV.Palabras Clave: Servicio de Referencia Virtual; evaluación; Mapas conceptuales; Servicio de Referencia Virtual; Usuarios; Evaluación de servicios. Abstract Concept maps as a way to evaluate virtual reference services in univerity libraries : a practical approach María Pinto and Ramón A. MansoImplementing Information Technologies in library services requires some dynamic issues in its design and development, as the case of 'Virtual Reference Services' (VRS), which also must be evaluated on a regular basis. The aim of this study was to establish from the opinion of a group of librarians, participants in courses, about "how to build an VRS"; which elements are to provide quality and its projection, always from a perspective of users as the core of the analysis. The qualitative methodology is based on the use of 'concept maps' as a diagnosis and prospecting tools as well as a visual tool for observing and comparing graphically the basic criteria provided by the participants in the analysis. The results show that greater interaction with users is required as well as training in information skills from the VRS.

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El uso de mapas conceptuales para la evaluación de los servicios de referencia virtual de las bibliotecas universitarias: una experiencia práctica

Pinto

Manso

2012

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scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

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VET: The Virtual Evaluation Toolkit

Cited by 1 publication

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El uso de mapas conceptuales para la evaluación de los servicios de referencia virtual de las bibliotecas universitarias: una experiencia práctica

El uso de mapas conceptuales para la evaluación de los servicios de referencia virtual de las bibliotecas universitarias: una experiencia práctica

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