Video as a technology for informal communication

Fish, Robert S.; Kraut, Robert E.; Root, Robert W.; Rice, Ronald E.

doi:10.1145/151233.151237

Cited by 245 publications

(116 citation statements)

References 16 publications

Supporting

Mentioning

115

Contrasting

Unclassified

Order By: Relevance

“…For example, the "reduced cues" view of CMC, which underpins the theories of social presence (Short et al, 1976) and media richness (Daft & Lengel, 1986), rests on the observation that CMC allows the exchange of fewer cues than face-to-face environments. These theories led to the conclusion that CMC was less appropriate or useful for emotionally laden exchanges, for the delivery of complex information, and for creating a sense of "being there" (e.g., Fish et al, 1993;Kiesler & Sproull, 1992;Rice, 1987;Trevino et al, 1990). These conclusions are, in effect, an argument that the media cannot sustain certain kinds of exchanges, and thus certain kinds of social network relations and ties.…”

Section: Tie Strength and Media Usementioning

confidence: 99%

“…On the one hand, they are seen as providing a reduced cues environment that is ill-suited to emotional, expressive or complex communications , and responsible for longer decision times, anti-social aming behaviors and decreased social involvement (Daft & Lengel, 1986;Finholt & Sproull, 1990;Fish et al, 1993;Kiesler & Sproull, 1992;Kraut et al, 1998;Lea et al, 1992). On the other hand, new media are seen as integrative, connecting disparate others (Constant et al, 1996;Feldman, 1987;Pickering & King, 1995), increasing the involvement of peripheral players (Eveland & Bikson, 1988;Sproull & Kiesler, 1986, 1991, consolidatin g existing connections (Lind & Zmud, 1995), and supporting rich online communities (Jones, 1995(Jones, , 1998Kiesler, 1997;Smith & Kollock, 1999; Sudweeks et al, 1997).…”

mentioning

confidence: 99%

See 1 more Smart Citation

Strong, Weak, and Latent Ties and the Impact of New Media

Haythornthwaite¹

2002

The Information Society

569

370

View full text Add to dashboard Cite

New computer media have been portrayed in contradictory ways (Rice, 1999;Wellman et al., 1996). On the one hand, they are seen as providing a reduced cues environment that is ill-suited to emotional, expressive or complex communications , and responsible for longer decision times, anti-social aming behaviors and decreased social involvement (Daft & Lengel, 1986;Finholt & Sproull, 1990;Fish et al., 1993;Kiesler & Sproull, 1992;Kraut et al., 1998;Lea et al., 1992). On the other hand, new media are seen as integrative, connecting disparate others (Constant et al., 1996;Feldman, 1987;Pickering & King, 1995), increasing the involvement of peripheral players (Eveland & Bikson, 1988;Sproull & Kiesler, 1986, 1991, consolidatin g existing connections (Lind & Zmud, 1995), and supporting rich online communities (Jones, 1995(Jones, , 1998Kiesler, 1997;Smith & Kollock, 1999; Sudweeks et al., 1997). These contradiction s make it dif cult to assess the impact of new media, and to plan for its implementation and use. The emphasis on explanations about the impact of electronic media alone often fails to consider that medium in its context, along with more traditional media and face-to-face communications , and the needs and tasks of communicators. Although researchers in communication technology have put forward theories of media use, there is still a need for theories that provide a "framework for synthesis and integration of empirical ndings" (Stein eld & Fulk, 1990, p. 13).This article argues that viewing these results from the perspective of the strength and nature of the social network tie between communicators can help integrate and synthesize these disparate ndings, as well as the use of both electronic and nonelectronic means of communication. The main argument of this article is that the use and impacts of media are dependent on the type of tie connecting communicators. The tie determines the ways, means, and expression of communications , and it determines the motivation, needs, and desires for communication. This perspective begins with the social network tie between communicators and the way in which they 385

show abstract

Section: Tie Strength and Media Usementioning

confidence: 99%

mentioning

confidence: 99%

Strong, Weak, and Latent Ties and the Impact of New Media

Haythornthwaite¹

2002

The Information Society

569

370

View full text Add to dashboard Cite

show abstract

“…Early attempts to build tools to support informal communication focused on audio and video environments [1,4,7,19]. However, these attempts have not been widely adopted for several reasons, including the lack of support for core user tasks, cost, privacy concerns, and implementation difficulties [1,9,10,20].…”

Section: Introductionmentioning

confidence: 99%

The character, functions, and styles of instant messaging in the workplace

Isaacs¹,

Walendowski²,

Whittaker³

et al. 2002

Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work - CSCW '02

118

View full text Add to dashboard Cite

Current perceptions of Instant Messaging (IM) use are based primarily on self-report studies. We logged thousands of (mostly) workplace IM conversations and evaluated their conversational characteristics and functions. Contrary to prior research, we found that the primary use of workplace IM was for complex work discussions. Only 28% of conversations were simple, single-purpose interactions and only 31% were about scheduling or coordination. Moreover, people rarely switched from IM to another medium when the conversation got complex. We found evidence of two distinct styles of use. Heavy IM users and frequent IM partners mainly used it to work together: to discuss a broad range of topics via many fastpaced interactions per day, each with many short turns and much threading and multitasking. Light users and infrequent pairs mainly used IM to coordinate: for scheduling, via fewer conversations per day that were shorter, slower-paced with less threading and multitasking.

show abstract

“…The participant picks a name when she contacts the site administrator to join the community. This layout is reminiscent of early video systems, such as Portholes [23], and Cruiser [24].…”

Section: An Example Communitymentioning

confidence: 99%