Video consulting contributes to carbon neutral healthcare

Johns, Gemma; Khalil, Sara; Ogonovsky, Mike; Ahuja, Alka

doi:10.1136/bmj.m4300

Cited by 4 publications

(4 citation statements)

References 1 publication

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“…Video consultation enables the healthcare professional to provide care remotely from virtually any location through real-time interaction with patients through a videoconferencing system using a webcam, smartphone or tablet on both sides ( 2 ). Video consultations have shown similar results to in-person communication with the benefits of reduced travel time and costs, lower carbon emission, shorter wait times, and greater accessibility and participation for patients ( 1 , 3 – 6 ). With these promising effects and pandemic-related adoption, video consultation is considered as a major method of future care provision ( 7 ).…”

Section: Introductionmentioning

confidence: 86%

Designing a video consultation area for hybrid care delivery: the Garden Room with a view

Smits,

van Dalen,

Popping

et al. 2023

Front. Digit. Health

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IntroductionAccelerated by the coronavirus pandemic, the healthcare landscape is rapidly evolving, with a shift towards hybrid care models combining in-person and online care. To support this shift, the Radboudumc, an academic hospital in the Netherlands, decided to redesign an existing space facilitating the conduction of video consultations.MethodThe design process involved participation of end-users to ensure that the physical space met their needs. The look and feel of the area was based on evidence-based design guidelines. Two prototype setups were built and tested, and the feedback informed the final design of the Garden Room.ResultsIdentified end-user needs were divided into 3 major categories entailing consultation room setup, optimal use of technology and practical issues involving room availability. Combined with the look and feel of the hospital, final design requirements were developed. The Garden Room consists of 18 video consultation rooms, 4 shared workspaces, relaxation area with kitchen, and meeting rooms. Specific attention is given to the ergonomics, technology and privacy in the rooms to facilitate optimal video conversations between patients and healthcare providers. In the Garden Room, natural elements and an open design supports working in a healing environment.DiscussionNext challenge will be optimizing the use of the Garden Room, which may be hindered by various barriers like resistance to change, existing work processes, and lack of skills training. To address these barriers and support use of the Garden Room, the hospital should focus on the implementation of education, changes in work processes, and the presence of advocates for telehealth.

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Section: Introductionmentioning

confidence: 86%

Designing a video consultation area for hybrid care delivery: the Garden Room with a view

Smits,

van Dalen,

Popping

et al. 2023

Front. Digit. Health

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show abstract

“…This Welsh implementation has approached VC as a venture requiring coordination and collaboration rather than direction, target-driven and traditional methodologies reflecting an emerging trend in improved systems management. 20,21 The success of the NHS Wales VC service is believed to be associated to the way Wales implemented it. For example, TEC Cymru had already established a network through the technical (Assistant Directors of Informatics) and clinical leads (Chief Clinical Information Officers) in Wales enabling Health Boards to be 'ready to receive' the VC implementation.…”

Section: Conclusion and Recommendationsmentioning

confidence: 99%

“…15–16 Working in partnership with the Welsh Government and NHS Wales Informatics Service employing this collaborative method to implementation, using a clinically driven and data informed approach has enabled a large-scale system-wide implementation at a pace not previously achieved. 17–20…”

Section: Introductionmentioning

confidence: 99%

Early evidence and lessons learnt from an NHS Wales Video Consulting Service

Johns

Khalil

Ogonovsky

et al. 2022

Health Informatics J

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Background: The use of video consulting (VC) in Wales, United Kingdom (UK) has expanded rapidly during the COVID-19 pandemic. Traditionally, VC has been the subject of small-scale projects and evaluations. In response to the pandemic emergency, there was an opportunity to roll out and evaluate VC on a larger and more representative scale, across a wider range of National Health Service (NHS) specialities. Aims: This paper presents an overview of a dataset captured by the ‘The NHS Wales VC Service’. The purpose of this study was to capture perspectives of healthcare professionals only (including clinicians, administration and management) on the use of VC and explore lessons learnt from the national implementation process. Methodology: Using an online, mixed methods retrospective survey capturing descriptive and narrative data. Results: A total of 1256 NHS healthcare professionals shared their VC experience. Overall, responses were positive, and healthcare professionals expressed optimistic views regarding the use, value and benefit of VC, even when faced with challenges on occasions. Conclusions: A lesson learnt, is that difference occurs in innovation, even in a small country like Wales, yet it is not necessarily a negative outcome, but rather, respecting and incorporating difference, can improve long-term sustainability.

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“…This Welsh implementation has approached VC as a venture requiring co-ordination and collaboration rather than direction, target-driven and traditional methodologies reflecting an emerging trend in improved systems management. 20 21 TEC Cymru had already established a network through the technical (Assistant Directors of Informatics) and clinical leads (Chief Clinical Information Officers) in Wales, enabling Health Boards to be ‘ready to receive’ the VC implementation. Building on their existing relationships, an agreed approach to implementation was adopted, involving local organisations making their own decisions about suitable services to engage and to use their local knowledge and networks to determine a process and agreeing standards.…”

Section: Conclusion and Recommendationsmentioning

confidence: 99%

Taming the chaos: NHS professionals’ perspective of using video consulting during COVID-19 in Wales

et al. 2021

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The use of video consulting (VC) in the UK has expanded rapidly during the COVID-19 pandemic. Technology Enabled Care (TEC) Cymru, the Welsh Government and Local Health boards began implementing the National Health Service (NHS) Wales VC Service in March 2020. This has been robustly evaluated on a large-scale All-Wales basis, across a wide range of NHS Wales specialities.AimsTo understand the early use of VC in Wales from the perspective of NHS professionals using it. NHS professionals were approached by TEC Cymru to provide early data.MethodsUsing an observational study design with descriptive methods including a cross-sectional survey, TEC Cymru captured data on the use, benefits and challenges of VC from NHS professionals in Wales during August and September 2020. This evidence is based on the rapid adoption of VC in Wales, which mirrors that of other nations.ResultsA total of 1256 NHS professionals shared their VC experience. Overall, responses were positive, and professionals expressed optimistic views regarding the use and benefit of VC, even when faced with challenges on occasions.ConclusionsThis study provides evidence of general positivity, acceptance and the success of the VC service in Wales. Future research studies will now be able to explore and evaluate the implementation methods used within this study, and investigate their effectiveness in being able to achieve better outcomes through VC.

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Video consulting contributes to carbon neutral healthcare

Cited by 4 publications

References 1 publication

Designing a video consultation area for hybrid care delivery: the Garden Room with a view

Designing a video consultation area for hybrid care delivery: the Garden Room with a view

Early evidence and lessons learnt from an NHS Wales Video Consulting Service

Taming the chaos: NHS professionals’ perspective of using video consulting during COVID-19 in Wales

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