Violence at work in emergency care units: nurses’ experiences

Abstract

Objectives: to understand the perception of nurses in emergency care units about the violence experienced at work. Method: qualitative study conducted through 21 individual interviews between November and December 2018 in two emergency care units in a city in Paraná. Symbolic Interactionism was adopted as the theoretical framework and the Thematic Content Analysis technique was used to evaluate the data. Results: from the thematic category experiencing psychological violence in the nurses’ daily work, it was evidenced that it was related to threats against their lives, cursing, humiliation, embarrassment, attempt to defame them, as well as pressure from subordinates. In the category experiencing physical violence in the nurses’ daily work, it was found that it was imposed through pushing, pulling hair, throwing objects, the presence of firearms and knives and, even, witnessing murder. Conclusion: nurses suffered acts of violence by external and internal people, from the emergency care units themselves. Managers, nurses and society need to look reflexively and critically at the violence that happens and implement actions to avoid them, thus providing a safe working environment for all involved and educate society in order to make the reduction of violence a priority in public policies.

Users' Perception of Violence and Conflicts With Professionals in Primary Care Centers Before and During COVID-19. A Qualitative Study

“…Raveel and Schoenmakers ( 13 ) conclude in their systematic review that measures to restrict access to users with a violent history are not a measure with scientific evidence for the reduction of workplace violence. In this regard, it seems that the proposals that have more support are the implementation of clear limits for patients and professionals and the promotion of violence awareness campaigns in Primary Care centers ( 13 , 19 , 58 ). The creation of protocols and the training of professionals in them has been proposed as a necessary violence reduction measure ( 13 , 35 , 59 ).…”

Violencia Hacia El Profesional De Enfermería: Una Etnografía Focalizada

“…En esta investigación, la prevalencia de violencia sufrida por los profesionales de enfermería en sus lugares de trabajo es similar a otros estudios (35)(36)(37) . A partir de estos estudios, se pueden observar particularidades de la profesión de enfermería en el ámbito social, político, económico y cultural, como la inequidad de género en el desarrollo histórico de la disciplina, idealmente concebida como femenina, lo que podría in uir en la falsa creencia de la desventaja y relaciones abusivas en las instituciones de salud durante su jornada laboral.…”

“…La presente investigación demuestra que los profesionales de enfermería sienten que la violencia afecta su desempeño laboral y personal, siendo una de las situaciones más preocupantes la falta de seguimiento en la institución donde se desempeña laboralmente, al no ser lo su cientemente evidenciadas. Siendo los tipos de violencia otro agente causal, la violencia psicológica fue la más reportada por las profesionales, realidad similar a lo reportado por otros autores (37,42) , quienes re eren que esta violencia se produce cuando están en el desempeño de sus actividades laborales y se ejerce a través de gritos e insultos.…”

“…La violencia física de este estudio, también es reportada en investigaciones a nes y los familiares y los compañeros de trabajo fueron los grupos que ejercen esa violencia (36,37,42) . Esto es un factor que motiva a los enfermeros a emigrar (43) .…”

Violência ocupacional antes e em tempos da pandemia da covid-19: ensaio teórico e reflexivo

“…Já na categoria "vivenciando a violência física no cotidiano laboral do enfermeiro" verificou-se que foi impetrada por meio de empurrões, puxões de cabelo, arremesso de objetos, presença de armas de fogo e de facas e presenciar assassinato. Os enfermeiros sofreram atos de violência por pessoas externas e internas, das próprias unidades de pronto atendimento e os gestores, os enfermeiros e a sociedade precisam olhar reflexiva e criticamente para as violências que acontecem e implementar ações para evitá-las e, assim, propiciar um ambiente laboral seguro para os envolvidos (39).…”