Violent crime in the US hospitality workplace: facing up to the problem

Abstract

Suggests that violent crime has become an increasing problem in the USA. What academic work has been done on the issue of security, has tended to focus on the guest as opposed to the employee. Yet, recent statistics have revealed that the hospitality industry is among the most dangerous to work for in terms of workplace violence. Identifies the various types of workplace violence, and examines relevant US government data that identify dangerous occupations and places of work. Then outlines the changing regulatory and legal environment facing employers, and presents a number of practical steps that can be taken to make the workplace more secure.