Virtual Assistants Applications in Education

Pereira, Rodrigo; Reis, Arsénio; Barroso, João; Sousa, José; Pinto, Tiago

doi:10.1007/978-3-031-22918-3_38

Cited by 3 publications

(2 citation statements)

References 16 publications

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“…In addition to chatbots, VAs are considered conversational agents because they allow interaction with the user through natural language (text or voice), thus simulating a human conversation. To achieve this characteristic, chatbots and VAs have similar design and implementation features [27] and are applied in areas such as marketing, customer support, education, and agriculture.…”

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confidence: 99%

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Virtual Assistants in Industry 4.0: A Systematic Literature Review

Pereira,

Lima,

Pinto

et al. 2023

Electronics

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Information and Communication Technologies are driving the improvement of industrial processes. According to the Industry 4.0 (I4.0) paradigm, digital systems provide real-time information to humans and machines, increasing flexibility and efficiency in production environments. Based on the I4.0 Design Principles concept, Virtual Assistants can play a vital role in processing production data and offer contextualized and real-time information to the workers in the production environment. This systematic review paper explored Virtual Assistant applications in the context of I4.0, discussing the Technical Assistance Design Principle and identifying the characteristics, services, and limitations regarding Virtual Assistant use in the production environments. The results showed that Virtual Assistants offer Physical and Virtual Assistance. Virtual Assistance provides real-time contextualized information mainly for support, while Physical Assistance is oriented toward task execution. Regarding services, the applications include integration with legacy systems and static information treatment. The limitations of the applications incorporate concerns about information security and adapting to noisy and unstable environments. It is possible to assume that the terminology of Virtual Assistants is not standardized and is mentioned as chatbots, robots, and others. Besides the worthy insights of this research, the small number of resulting papers did not allow for generalizations. Future research should focus on broadening the search scope to provide more-significant conclusions and research possibilities with new AI models and services, including the emergent Industry 5.0 concept.

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confidence: 99%

“…Based on a previous exploratory analysis [27], the need for an SLR became evident. For this reason, and following the PRISMA guidelines, the concept of VAs was identified, and the study object was defined as the applications of VAs in the application domain, defined as Industry 4.0.…”

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confidence: 99%