Virtual Team Communication Norms: Modeling the Mediating Effects of Relational Trust, Presence, and Identity on Conversational Interactivity, Openness, and Satisfaction

Sherblom, John C.; Withers, Lesley Anne; Leonard, Lynnette G.; Smith, Jeffrey Stephen

doi:10.1017/9781316422823.006

Cited by 5 publications

(6 citation statements)

References 67 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Trust builds over time and “is assessed as reputations develop among participants who judge each other to be trustworthy, or not, based on patterns of behavior that fulfill or disappoint expectations” (Sherblom et al, 2018: 107). Thus, scholars have recognized that trust is an emergent and dynamic state as team members increasingly believe in each other’s competence and are willing to work beyond task-related issues (Feitosa et al, 2020).…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

“…Nevertheless, research demonstrates that trust is harder to establish in virtual teams compared to face to face teams (Brahm and Kunze, 2012). Trust in team members is likely to change through interactions that solidify confidence among team members; through interactions over time, we expect the uncertainty that exists in virtual teams will gradually be reduced (Sherblom et al, 2018). Thus, we hypothesize as follows: Hypothesis 1a: Initial levels of team trust will be higher for face-to-face student teams than for virtual student teams (Brahm and Kunze, 2012).…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

“…Thus, we hypothesize as follows: Hypothesis 1a: Initial levels of team trust will be higher for face-to-face student teams than for virtual student teams (Brahm and Kunze, 2012). Hypothesis 1b: The differences between face-to-face student teams and virtual student teams with respect to levels of team trust will dissipate over time (Sherblom et al, 2018). …”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

See 2 more Smart Citations

Team satisfaction, identity, and trust: a comparison of face-to-face and virtual student teams

Mayfield

Valenti

2022

Active Learning in Higher Education

View full text Add to dashboard Cite

Our study explores the differences in the experiences and attitudes of students assigned to student teams in online courses versus face-to-face courses. The study was administered to 320 students in 14 sections (eight online and six face-to-face) of a graduate-level course. The results demonstrate that student ratings of team trust, team satisfaction, and team identity as assessed mid-semester are lower in online courses than face-to-face courses. As the semester progressed, these course modality differences in student perceptions of team trust and satisfaction diminished. However, feelings of team identity remained lower in online courses than in face-to-face courses through to the end of the semester. Implications for online instruction and recommendations for future research are offered.

show abstract

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

See 1 more Smart Citation

Team satisfaction, identity, and trust: a comparison of face-to-face and virtual student teams

Mayfield

Valenti

2022

Active Learning in Higher Education

View full text Add to dashboard Cite

show abstract

“…A virtual team is remote work done partially or entirely by company members with the help of telecommunication services. A virtual team exists when several remote workers are combined, and each member reports to the same manager (Sherblom et al, 2018). In contrast, virtual teams exist when virtual group members interact to achieve common goals (McLarnon et al, 2019).…”

Section: Brief Literature Reviewmentioning

confidence: 99%

Virtual team communication to improve employees’ financial well-being and task performance

Arifin¹,

Said²,

Said³

2022

EA-XXI

View full text Add to dashboard Cite

The COVID-19 pandemic has forced almost all countries in the world to implement lockdowns. The impact of the COVID-19 pandemic is work from home. This study examines employee preferences and organizational support directly and indirectly through virtual teamwork communication on employee task performance and Financial Well-being. This study used the descriptive qualitative method. The study involved 156 employees working in education, telecommunications, transportation and health in South Kalimantan, Indonesia. Sampling was carried out randomly among employees in the research department. The reliability of the research tool is above the acceptable level with Cronbach’s alpha above 0.70. The data analysis used is path analysis. The results showed that employee preferences and organizational support had a direct effect on Financial Well-being and task performance. Virtual team communication can mediate influence in enhancing the relationship between employee preferences and organizational support. The research implication shows that well-functioning virtual team communication can contribute to improved work performance as well as Financial Well-being. Therefore, collaborative support is needed, both individual and organizational support.

show abstract

“…This need to mimic rich information transfer by the face-to-face medium is captured in medium naturalness theory. Medium naturalness theory states that evolutionary pressures have led people to adapt themselves to face-to-face compensatory adaptation (Sherblom et al , 2018). Accordingly, a medium's naturalness is defined as the degree of similarity of the medium to the face-to-face medium (Kock, 2004).…”

Section: Review Of Literature and Theoretical Foundationmentioning

confidence: 99%

Examining the effectiveness of compensatory adaptation from a consumer's perspective in evaluating products online

Lim

Wollscheid

Ayyagari

2020

AJB

View full text Add to dashboard Cite

PurposeConsumers often encounter issues of perceived ambiguity and performance risk when attempting to evaluate experience goods being offered online. Sellers try to alleviate this knowledge gap often seen in a medium of low naturalness by engaging in effective compensatory adaptation. This research theoretically looks into three primary aspects of compensatory adaption and their potential in securing communication of high-quality information between the online seller and consumer.Design/methodology/approachUtilizing survey data and structural equation modeling, this study tests the effectiveness of different aspects of compensatory adaption to alleviate the knowledge gap in a medium of low naturalness.FindingsDrawing on media naturalness theory and the tripartite model of attitude, this paper identifies three theoretical components that significantly affect the effectiveness of compensatory adaption. They are information retrieval capability from the cognitive/logical aspect, information richness from the affective/audiovisual aspect and interactivity from the behavioral aspect. The effectiveness of compensatory adaptation proves to have a positive impact on perceived information quality.Originality/valueTo the best of our knowledge, this is the first paper in the information systems literature to examine the compensatory adaptation tools for effective transfer of information. This study contributes to the academics by providing three handles to improve effectiveness of compensatory adaptation toward information quality. We focus on three compensatory adaptation tools in cognitive/logical, affective/audiovisual and behavioral aspects, and this compensation perspective leads to three practical factors that affect effective transfer of information between online sellers and consumers. The result of this study complements the nomological network of the enablers and impediments of e-commerce.

show abstract

Virtual Team Communication Norms: Modeling the Mediating Effects of Relational Trust, Presence, and Identity on Conversational Interactivity, Openness, and Satisfaction

Cited by 5 publications

References 67 publications

Team satisfaction, identity, and trust: a comparison of face-to-face and virtual student teams

Team satisfaction, identity, and trust: a comparison of face-to-face and virtual student teams

Virtual team communication to improve employees’ financial well-being and task performance

Examining the effectiveness of compensatory adaptation from a consumer's perspective in evaluating products online

Contact Info

Product

Resources

About