Visitor attraction management: A critical review of research 2009–2014

Leask, Anna

doi:10.1016/j.tourman.2016.06.015

Cited by 101 publications

(71 citation statements)

References 472 publications

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“…Interviewees remarked on the naturally social aspects of events, which in turn reflects on the social sustainability of these buildings. Holding events contributes to the significant objective of ensuring the buildings are available for future generations to learn from, while creating a unique competitive environment within which to raise revenue [49], lending support to the argument that heritage buildings add value to contemporary society through their efforts to engage modern communities [13][14][15]. These efforts are driven by the fact that events managers in historic buildings see that financial stability, diversification and new product development are vital to the success of these buildings.…”

Section: Discussionmentioning

confidence: 99%

“…A key management challenge of historic building custodians and event managers has been described as creating 'institutional value' and ensuring they can continue to justify the retention and preservation of their buildings [49]. Leask [38] identified a challenge as being that there were multiple methods used to measure effectiveness by different stakeholders in accordance with their individual priorities.…”

Section: Discussionmentioning

confidence: 99%

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The Role of Sustainable Events in the Management of Historic Buildings

Turner

Kennell

2018

Sustainability

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As the use of historic building as venues for commercial activity grows, events management professionals working in historic buildings are faced with a number of sustainability challenges, including conservation, preservation, social value and financial sustainability, as well as with satisfying their clients. In particular, these professionals are required to maintain the complex balance between the competing priorities of historic value and contemporary relevance. Little research has thus far investigated the role that sustainable events can play in the management of historic buildings, beyond considerations of the trade-off between conservation and income generation. This research analyses the contribution that events can make to the sustainable management of historic buildings, with an emphasis on understanding the perspectives of event managers within these properties, based on qualitative interviews with historic building event managers and stakeholders in London, United Kingdom. A key finding of the research is that event managers within historic buildings have complex views of sustainability that are specific to these properties and which are not captured in the mainstream events management literature. The paper contributes to the emerging literature on sustainable events and also develops earlier research on the role of events and other income-generating activities in historic buildings.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

The Role of Sustainable Events in the Management of Historic Buildings

Turner

Kennell

2018

Sustainability

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“…It is a very popular, widely used, and small budget activity in the tourism industry (Ham, 1992), which has been broadly utilised for the purpose of strengthening the relationship between visitors and environment at various tourist attractions, such as national parks, museums, zoos and aquariums. In the context of tourist attractions, the increasing marketing orientation of non‐formal venues (e.g., museums and aquariums) underlies the search for different ways of enhancing customer experience during and after the visit to increase their revisiting intentions (Leask, 2016). Interactive interpretation is a key strategy in engaging audience interest and participation via the interpreter or interpretive device (Errichiello, Micera, Atzeni, & Del Chiappa, 2019).…”

Section: Introductionmentioning

confidence: 99%

The impact of museum interpretation tour on visitors' engagement and post‐visit conservation intentions and behaviours

Pan

Yang

Wilson

et al. 2020

Journal of Tourism Research

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This study investigated the effect of marine museum interpretation on visitors' learning engagement and post‐visit behaviours. On‐site survey, follow‐up online survey and interview were used for data collection. Structural equation modelling was utilised to analyse the quantitative data. Additional classification of data from the open‐ended questions and interviews provided more detailed insights into the quantitative findings. Overall, this study revealed that a short interpretation tour experience has the potential to create long lasting impacts on visitors' pro‐environmental behaviours. The findings support the practical implication of using interactive interpretation for promoting visitors' pro‐environmental attitudes and behaviours.

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“…Key findings are similar to other studies on BG perceptions. Findings of this study for example contribute to the work of Connell and Page (2014) and Leask (2016) amongst others (Garrod, Pickering and Willis, 1993;Connell and Meyer 2004;Connell, 2005;Fox and Edwards, 2008;Hengky and Kikvidze, 2018), highlighting perceptions relating to aesthetics, facilities and services alongside recreational, leisure, travel and tourism value and satisfaction. Motivation, behaviour, needs and expectations identified across these studies are also apparent across research into perceptions gleaned from studies using TripAdvisor (Tsang and Prendergast, 2009;Leung et al, 2013;Flôres Limberger et al, 2014).…”

Section: Locationmentioning

confidence: 59%

The view, brew and loo: perceptions of botanic gardens?

Catahan

Woodruffe-Burton

2019

JPMD

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Purpose-This is an exploratory and qualitative study to consider approaches to capture, analyse and monitor perceptions from big data, to inform and contribute to place management research and practice of Botanic Gardens (BGs). This research aims to address the ongoing significant threat to BGs due to funding being cut and the need to inform and develop sustainable revenue streams for their survival. Design/methodology/approach-Guiding research questions and objectives for this study were: 'What are the perceived strengths and areas for development for 2 BGs, via a Leximancer' Automatic Content Analysis (ACA) of TripAdvisor online reviews; and do they match BGs purpose of scientific research, conservation, display and education?' A content analysis of 582 online reviews from 2007 to 2017 follows qualitative methodology techniques utilising a combination of manual and automatic text analysis (Leximancer text mining software). These approaches enabled a comparison of online TripAdvisor reviews with Likert-type or rating scale items of 1 to 5 star. Findings-Insights revealed the use of Leximancer and TripAdvisor (or similar innovations) as tools for potential place management, place marketing communications and monitoring purposes. Predominant perceptions extracted from reviews are not concerned with documented collections of living plants for the purposes of scientific discovery, conservation, display and education. Reviews clearly focus more upon aesthetics, facilities and services, which support previous studies. Overall reviews highlighted positive sentiments toward the BGs. Research limitations/implications-Limitations link to limited data across 2 BGs, synthesis and meaning of complex perceptions, matters of subjectivity, and time needed to interpret information. Implications enable insights into BG 'place' gleaned from big data in the form of User Generated Content (UGC) and electronic Word-Of-Mouth (eWOM) using Leximancer; viewed as a measure alongside management action plans. Future studies could strengthen debate and action regarding the use of Leximancer, and also public perception of BGs' core functions, importance and value. The research supports potential to monitor and transform perceptions, values and beliefs. Outcomes could eventually inform policy and generate a much needed shift in funds and resources for BGs by highlighting their relevance and value to society. Originality/value-An empirical and methodological contribution via peer reviewed studies of visitor perceptions via online reviews of Britain's BGs 'place' and 'space' analysed with Leximancer have never been published. This study critically explores potential visitor and place management needs of BGs. Managers can make better use of big data from social media platforms/digital channels, using a novel type of data analytical software like Leximancer for strategic planning; with more informed approaches to place management, innovation and development. A key contribution of this study is this ACA methodological approach for place management.

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Visitor attraction management: A critical review of research 2009–2014

Cited by 101 publications

References 472 publications

The Role of Sustainable Events in the Management of Historic Buildings

The Role of Sustainable Events in the Management of Historic Buildings

The impact of museum interpretation tour on visitors' engagement and post‐visit conservation intentions and behaviours

The view, brew and loo: perceptions of botanic gardens?

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