Visitor perceptions of European Holocaust Heritage: A social media analysis

Wight, Craig

doi:10.1016/j.tourman.2020.104142

Cited by 31 publications

(27 citation statements)

References 56 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The analysis of social-media content provides a naturalistic approach, using existing (freely accessible) data, which may be particularly valuable when facing challenges around gathering new data (Wight, 2020) and avoids additional burden on participants, being an unobtrusive gauge of visitors' views (Alexander, Blank, and Hale 2018). In our context, we were exploring public perceptions of peatland heritage at the three sites during the Covid-19 pandemic, when traditional face-to-face community engagement and research activities presented both practical and ethical challenges.…”

Section: Methodsmentioning

confidence: 99%

“…Munar and Ooi (2012) have explored the contribution UGR make to heritage tourism and the understanding of new, digitally mediated, experiences of heritage. UGR from Tripadvisor have been used to explore visitor perceptions and experiences of heritage sites, including historic buildings (Zhang and Pearce 2019;Chester 2020;Hodsdon 2020), museums (Dumbraveanu, Craciun and Tudorico 2016;Carter 2016;Su and Teng 2018), UNESCO World Heritage Sites (Renwick 2017;Corpas and Castillo 2019;Stoleriu et al 2019), and broader cultural heritage sites and objects (Alexander, Blank, and Hale 2018;Hajibayova 2019;Wight, 2020).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

The role of cultural heritage in visitor narratives of peatlands: analysis of online user-generated reviews from three peatland sites in England

Flint

Jennings

2021

International Journal of Heritage Studies

View full text Add to dashboard Cite

User-generated reviews of visitor attractions, on publicly available websites, such as Tripadvisor, are frequently used in tourism research but feature less often in published cultural heritage research. In this paper, we describe a qualitative analysis of the text from user-generated reviews of three peatland heritage landscapes in the United Kingdom -Ilkley Moor, Thorne and Hatfield Moors, and Shapwick Heath -to better understand the role tangible and intangible cultural heritage play in visitor perceptions and narratives of these sites. Our analysis indicates that visitors tend to emphasise natural over cultural heritage of peatland landscapes and hold plural, highly contextual and sometimes dissonant perceptions; there is no single story of peatlands. This presents both challenges and opportunities for building public appreciation of peatland cultural heritage. User-generated reviews offer, as-yet under-explored, potential data for use by heritage researchers and managers who seek to explore how visitors understand and use sites, and may also contribute to the emerging intangible heritage of heritage landscapes.

show abstract

Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The role of cultural heritage in visitor narratives of peatlands: analysis of online user-generated reviews from three peatland sites in England

Flint

Jennings

2021

International Journal of Heritage Studies

View full text Add to dashboard Cite

show abstract

“…Considering the often highly sensitive context in which such flaunts happen, poor comportment causes offense. Much criticism focuses on disrespectful behaviour, laughing, smoking, 'chilling' or the all-important selfies at Holocaust sites [45,48], confirmed by this author when visiting Mauthausen, the site of a relative's death. Visitors may find cafés and gift shops [59], or public transport close to solemn sites [91] sacrilegious and upsetting.…”

Section: Behaviour At Sitesmentioning

confidence: 96%

“…Guernica or the ruins of Belchite remind of the atrocities of the Spanish Civil War. Memorials in Hiroshima and Nagasaki [41], Jeju Peace Park in Korea [42] or the Comfort Women Museum [43] Much literature covers the darkest type of attraction, starting with the Holocaust sites of concentration and extermination camps of Auschwitz, Treblinka, Buchenwald and many more [40], and here especially the emotional aspects of such visits [45][46][47][48][49][50].…”

Section: Dark Resting Placesmentioning

confidence: 99%

Death as attraction: the role of travel medicine and psychological travel health care in ‘dark tourism’

Bauer

2021

Trop Dis Travel Med Vaccines

View full text Add to dashboard Cite

Still an evolving field in travel medicine, psychological travel health has not yet been linked to tourist products that may affect travellers’ mental wellbeing. Dark tourism, the travel to sites linked to death, atrocities and suffering, is a product that, on the one hand, attracts people with a keen interest in death-related attractions and, on the other hand, may inflict psychological scars. Of particular concern are travellers with undiagnosed or diagnosed mental illness.This is the first article bringing travel medicine and dark tourism together. Understanding dark tourism is crucial to appreciate the wide variety of potential stimuli leading to anything from amusement to travel-related psychoses. Travellers’ motivations for and emotional responses to visits of ‘dark’ sites provide an important input into individually tailored psychological pre and post-travel health care. Relevant recommendations include suggestions for education, clinical practice and much needed further multidisciplinary research.

show abstract

“…Although textual data represent valuable data sources for measuring the tourist's experience (e.g., [20]), the automated analysis of these data sources is scant within museum settings. Indeed, manual approaches to the analysis of online reviews have recently been used to investigate visitor perceptions, moving beyond customer satisfaction surveys (e.g., [9,[22][23][24]). For example, the study by [9] explores the service quality dimension of museums from online reviews, but the content analysis is performed manually.…”

Section: Introductionmentioning

confidence: 99%

The Contribution of Online Reviews for Quality Evaluation of Cultural Tourism Offers: The Experience of Italian Museums

et al. 2021

View full text Add to dashboard Cite

In the cultural tourism field, there has been an increasing interest in adopting data-driven approaches that are aimed at measuring the service quality dimensions through online reviews. To date, studies measuring quality dimensions in cultural tourism settings through content analysis of online user-generated reviews are mainly based on manual approaches. When the content analysis is automated, these studies do not compare different analytical approaches. Our paper enters this field by comparing two different automated content analysis approaches to evaluate which of the two is more adequate for assessing the quality dimensions through user-generated reviews in an empirical setting of 100 Italian museums. Specifically, we compare a ‘top-down’ content analysis approach that is based on a supervised classification built on policy makers’ guidelines and a ‘bottom-up’ approach that is based on an unsupervised topic model of the online words of reviewers. The resulting museum quality dimensions are compared, showing that the ‘bottom-up’ approach reveals additional quality dimensions compared with those obtained through the ‘top-down’ approach. The misalignment of the results of the ‘top-down’ and ‘bottom-up’ approaches to quality evaluation for museums enhances the critical discussion on the contribution that data analytics can offer to support decision making in cultural tourism.

show abstract

Visitor perceptions of European Holocaust Heritage: A social media analysis

Cited by 31 publications

References 56 publications

The role of cultural heritage in visitor narratives of peatlands: analysis of online user-generated reviews from three peatland sites in England

The role of cultural heritage in visitor narratives of peatlands: analysis of online user-generated reviews from three peatland sites in England

Death as attraction: the role of travel medicine and psychological travel health care in ‘dark tourism’

The Contribution of Online Reviews for Quality Evaluation of Cultural Tourism Offers: The Experience of Italian Museums

Contact Info

Product

Resources

About