Visitors’ Perception of Tourist Attractions in a Green Protected Area: The Case Study of the Peneda-Gerês National Park

Martins, Hugo; Pinheiro, António José

doi:10.1007/978-3-031-10800-6_5

Cited by 1 publication

(2 citation statements)

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“…They reflect visitors' satisfaction and/or dissatisfaction with their experiences [4]. Online reviews, spontaneous and insightful comments "provided by tourists that are freely available and accessible on review platforms" [36], p. 469, represent an authentic combination of facts, opinions, impressions and emotions [37]. Online reviews fulfil various meanings: they express the emotions of the reviewers, portray real experiences, make suggestions and provide essential guidance.…”

Section: Analysing Social Network In Tourismmentioning

confidence: 99%

“…The information provided by users is more reliable, trustworthy, legitimate and transparent [34]. Users share content about a region's tourism products or services on their social networks, making it available to a large number of potentially interested people [37], and these comments can influence their choices [34]. By analysing visitor perceptions, tourism agents can position themselves in the market and improve their strategies [48,49], identifying limitations and strengths [37].…”

Section: Analysing Social Network In Tourismmentioning

confidence: 99%

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Tourists’ Perception of Tourist Destinations: The Case Study of Nazaré (Portugal)

Teles,

Martins,

Pinheiro

et al. 2024

Sustainability

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Although Destination Image is a relevant investigation topic in the literature, few studies pay attention to Destination Image as reflected in tourists’ evaluations and reviews on social networks. Given the importance of social media and the relationship between places and the image of those places, this investigation seeks to analyse visitors’ perceptions of a tourist destination. The village of Nazaré (Portugal) was chosen for the analysis. The purpose was to analyse the perceptions of tourists to this village. Methodologically, a netnographic analysis was carried out considering the comments and evaluations made on the TripAdvisor platform, renowned among tourists. The three main attractions were found, and all the comments were counted (n = 565) over the 6-year period, from January 2018 to March 2023. It was possible to define the visitor profile. A content analysis was carried out that sought to categorise visitors’ perceptions into fourteen categories, namely beach, landscapes, accessibility, recommendations, location, appreciation of the intangible, enjoyment of the experience, emotions, prices, climate, good for a walk, good gastronomy, tourist activity and senses. The contribution of this investigation is to recognise the importance of the village of Nazaré as a tourist destination, centred on the perception of its visitors. Although limited in its scope, this study emphasises the need for tourism promotion agents to focus their initiatives on the creation of immersive experiences and their emotions, as these were two of the categories little mentioned in this study.

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Section: Analysing Social Network In Tourismmentioning

confidence: 99%