2013
DOI: 10.1002/bltj.21576
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Visualization of Entities Within Social Media: Toward Understanding Users' Needs

Abstract: Social media platforms are taking a more central role in enterprises to enable employees to communicate, share knowledge, and self‐organize outside the traditional organizational chart. As a result, new tools are needed to help users process, understand, and make decisions based on the complex relationships between the people, communities, and content in these new online social structures. To understand user needs and preferences, we developed fourteen social media data visualization concepts and conducted a u… Show more

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Cited by 7 publications
(2 citation statements)
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“…Thus, user-experience-based visualisation has been regarded as important for supporting decision makers in making better decisions. More particularly, visualisation is also regarded as a crucial data analytic tool for social media [121]. It is important for understanding users needs in social networking services.…”
Section: User Experiences-based Visualisationmentioning
confidence: 99%
“…Thus, user-experience-based visualisation has been regarded as important for supporting decision makers in making better decisions. More particularly, visualisation is also regarded as a crucial data analytic tool for social media [121]. It is important for understanding users needs in social networking services.…”
Section: User Experiences-based Visualisationmentioning
confidence: 99%
“…Therefore, user experience-based visualization is recognized as an important tool to support decision making. Visualization is also recognized as an important data analysis tool for social media (Kotval & Burns, 2013). It is important to understand what users want from social networking services.…”
Section: Social Data Sciencementioning
confidence: 99%