Vital tasks and roles of frontline workers facilitating job inclusion of vulnerable youth

Frøyland, Kjetil

doi:10.1080/13691457.2018.1423547

Cited by 15 publications

(15 citation statements)

References 21 publications

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“…Several studies highlight that the interpersonal cooperative and supporting relationships with co-workers and supervisors are important factors potentially increasing job satisfaction ( Belias and Koustelios, 2014 ; Gkolia et al, 2014 ). The relationship with users is essential for youth-care workers ( Fein, 2014 ; Frøyland, 2018 ).…”

Section: Discussionmentioning

confidence: 99%

“…They are considered the “front-line” professionals in residential child-care ( Seti, 2008 ) since they have the most direct and recurrent interaction with the children ( Fein, 2014 ). Helping users is an important source of pleasure and satisfaction in social services ( Ayele, 2017 ), in these contexts educators are often key support givers for children ( Frøyland, 2018 ) responding to their psychological, emotional and functional needs ( Zerach, 2013 ). The last theme is Personal Values.…”

Section: Discussionmentioning

confidence: 99%

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The Changing Educators’ Work Environment in Contemporary Society

et al. 2018

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In this paper, we are going to address job satisfaction and perceived self-efficacy withinthe context of residential child-care. A joint report from the European Foundation for the Improvement on Living and Working Conditions and the European Agency for Safety and Health at Work revealed that managers in the field of health and education were the most concerned about the psychosocial risk of their employees, although concern is not automatically translated into tools to face the risk and to manage it. So, measuring and improving employees’ job satisfaction and self-efficacy can be an important means for organizations to prevent the outcomes of psychosocial risk, and supporting high quality performance of workers. But profound changes are affecting the nature of work at large, and specifically social educator’s in the field of residential care with minors. Globalization, radical technological and communication developments, as well as the pressure to frame care as a commodity, are quickly changing procedures and praxis at work, and even the meaning of job itself. All these changes are highly demanding for this category of professionals, as much as the fact that the organizational setting is vanishing as a resource to sustain their professional attitudes and behaviors. Under these circumstances, job satisfaction and self-efficacy can be hard to experience, and isolating their precursors is essential to develop healthy and effective work environments. This paper means to highlight the process of supporting self-efficacy and job satisfaction in the educational work in residential youth care that is still underrepresented in research. It presents data emerging from two studies, study 1 involving 268 educators and study 2 involving 472 educators belonging to different Italian residential child-care services. Study 1 consists of a quantitative study including the following measures: attachment style, job satisfaction, work-related self-efficacy, and length of service. Study 2 consist of a qualitative exploration deepening the sources of educators’ work-satisfaction. Quantitative data support the identification of attachment style and length of service as antecedents of work-related self-efficacy and job satisfaction. Qualitative data show the importance of relational issues in shaping the educators’ satisfaction at work.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

The Changing Educators’ Work Environment in Contemporary Society

et al. 2018

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“…Støtteapparatet si rolle i bruk av arbeidsplassar er også eitt av fleire temaområde i forsking om arbeidsinkludering av utsett ungdom (Egdell & McQuaid, 2016;Frøyland, 2018b), og forsking på overgangen frå skole til arbeid for utsett ungdom (Osgood, Foster, & Courtney, 2010;Xie, Sen, & Foster, 2014). Internasjonalt er fokuset på overgangen mellom skule og arbeid gjerne omtala som «Youth transition» eller «Transition Planning» (Luecking, 2009;Wehman, 2011).…”

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Arbeidsinkludering av utsett ungdom

Frøyland¹

2020

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“…A final issue concerns the ways in which organizations deal with employer‐oriented services in attempts to promote clients' labour‐market participation. A Norwegian study showed that combining support for vulnerable groups with support for employers and their organizations might have a positive impact on the labour‐market inclusion of these groups (Frøyland, ), which may mitigate the tension mentioned above between strengthening welfare conditionality for vulnerable groups and focusing conditions of conduct on labour‐market reintegration. However, there is also the risk that employer‐oriented services decrease forms of support meeting the needs of vulnerable groups.…”

Section: Making Welfare Conditional: a Street‐level Perspectivementioning

confidence: 99%

Making welfare conditional: A street‐level perspective

Berkel

2019

Soc Policy Adm

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This article looks at how welfare conditionality is delivered at the street level. It argues that the street‐level delivery of welfare conditionality is structured by policies, the governance context in which workers deliver welfare conditionality, the organization in which they work, and the occupation they are part of. Characteristics of these contexts present street‐level workers with a variety of signals and incentives that direct their decision making. The article elaborates on this proposition on the basis of a review of academic studies analysing the street‐level delivery of various aspects of welfare conditionality: the use of sanctions, service personalization, and the treatment of vulnerable clients. The review shows that context characteristics together have a significant impact on the street‐level transformation of welfare conditionality policies into practices. Street‐level decision making concerning the use of sanctions is far more complex than can be captured by a perspective on street‐level workers as merely policy implementers. Sanctioning practices are sometimes harsher, sometimes more lenient than policies lead us to expect. The “soft” side of welfare conditionality—represented by service personalization—is often under pressure at the street level, potentially strengthening welfare conditionality's tough side. This affects vulnerable jobseekers most: Street‐level studies show that the balance between disciplining and enabling aspects of welfare‐to‐work is most at risk for more vulnerable groups. The article concludes that the contextual pressures street‐level workers have to deal with in their daily work hardly reflect the “delicate equilibrium” that they need to deliver welfare conditionality in a professional, responsive, and responsible way.

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Vital tasks and roles of frontline workers facilitating job inclusion of vulnerable youth

Cited by 15 publications

References 21 publications

The Changing Educators’ Work Environment in Contemporary Society

The Changing Educators’ Work Environment in Contemporary Society

Arbeidsinkludering av utsett ungdom

Making welfare conditional: A street‐level perspective

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