Voice Mail Verse Conventional Channels: A Cost Minimization Analysis of Individuals' Preferences.

Reinsch, Norbert; Beswick, Raymond W.

doi:10.2307/256291

Cited by 68 publications

(5 citation statements)

References 21 publications

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“…The participants in the study indicated that face-to-face communication promoted emotional connection (engagement) with the organization (N=87.5%). The perception that face-to-face communication promotes connection and relationship-building amongst interactants is congruent with Media Richness Theory (MRT) and in agreement with Reinsch and Beswick (1990) who posited rich channels support social relationships. Similarly, the data from this study are supportive of Social Presence Theory (SPT).…”

Section: Discussionsupporting

confidence: 60%

“…For example, motivating an employee may require an inspirational appeal to induce the employee's emotion; this will need a channel that is rich in non-verbal cues like face-to-face. Reinsch and Beswick (1990) asserted rich channels support social relationships; therefore, when a relationship is important, richer channels should be used. In line with MRT and SPT, Berk and Clampitt (1991) supported the use of oral channels for relational messages and written channels for content-orient messages.…”

Section: Discussionmentioning

confidence: 99%

“…Channel selection is important because media choice has been shown to impact organizational performance (Markus, 1994). Reinsch and Beswick (1990) remarked, "Decisions about channel are important since they help determine the impact of specific messages and the effectiveness of message initiators. In the aggregate, such decisions help shape the effectiveness, efficiency, and ambience of an organization" (p. 801).…”

Section: Discussionmentioning

confidence: 99%

“…Voice mail. Voice mail is considered suitable for sending short messages that do not require instant feedback (Reinsch & Beswick, 1990). This channel is also useful when the sender wants to avoid contact with the receiver (Hiemstra, 1982).…”

Section: Channelsmentioning

confidence: 99%

See 3 more Smart Citations

Employee Engagement and Internal Communication : A United Arab Emirates Study

O'Neill¹,

Hodgson²,

Mazrouei³

2015

MEJB

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Section: Discussionsupporting

confidence: 60%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Channelsmentioning

confidence: 99%

See 2 more Smart Citations

Employee Engagement and Internal Communication : A United Arab Emirates Study

O'Neill¹,

Hodgson²,

Mazrouei³

2015

MEJB

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“…One might be tempted to conclude that the richest medium, face-to-face, is the best in all situations, because it has the ability to transfer the most information. However, richness has a cost associated with it (Reinsch and Beswick, 1990), and there are times when senders prefers less richness, such as when they are trying to deceive someone . In addition, it has also been shown that too much richness sometimes leads to confusion and misunderstandings in certain situations (Daft et al, 1987).…”

Section: Deception In Computer Mediated Communicationmentioning

confidence: 99%

Cultural determinants of media choice for deception

Furner

George

2012

Computers in Human Behavior

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In today's business environment, deception is commonplace. In hiring situations, successful deception by job candidates can lead to a poor fit between the candidate's abilities and the requirements of the job, and this can lead to poor performance. This study seeks to inhibit successful deception by job candidates by suggesting that managers limit communication with job applicants to the media that the applicant is least comfortable using for deception. Media vary on several dimensions, such as their ability to transmit cues and convey personal focus. The choice of which media to use to communicate a lie will depend on the characteristics of the media, as well as several other factors. Some of these factors are situational, such as the familiarity of the receiver with the sender, and some of these factors are related to the individual attempting to communicate the lie. Because different people react to lying differently, their preference for media characteristics will vary when they lie. Deception research has largely been conducted in a North American context, using North American subjects. As a result, our understanding of deception and its detection outside of North America is limited. In today's multicultural business environment, job applicants can come from a variety of cultural backgrounds, and the attitudes, beliefs, customs and norms related to deception that they exhibit may differ from those of their North American counterparts. Taking this into account, the current study seeks to predict media choice for deception based on a subject's espoused national culture. A scenario-based media choice task was given to subjects in the United States and China, aimed at determining the effect of espoused collectivism, espoused power distance, espoused uncertainty avoidance, espoused masculinity, espoused long-term orientation, espoused universalism, the severity of the lie and the familiarity of the reciever on media choice. Results indicate that espoused collectivism, espoused power distance, espoused masculinity and the severity of the lie had an impact on media choice. The findings of the current study carry implications for researchers and for managers. For researchers this study suggests that media choice and deception models developed in North America may not hold when applied to subjects who are not North ix American. In addition, this study contributes to a relatively understudied area of deception research: deception from the point of view of the deceiver. For managers charged with hiring candidates for positions sensitive with regard to national security, this study suggests communication media, based on the espoused national culture of the candidate, that should make successful deception more difficult.

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Conveying information effectively in a virtual world: Insights from synthesized task closure and media richness

Tan

Teo

2012

J Am Soc Inf Sci Tec

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Scholars and practitioners alike increasingly emphasize the importance of the virtual world as a new medium of communication. Key to the success of this digital medium is its ability to support information exchange when compared with face‐to‐face communication. Its potential is highlighted by the literature illustrating the inadequacy of traditional computer‐mediated communication (CMC) tools, such as e‐mail and video conferencing, to support communication among geographically dispersed coworkers. Many of the traditional CMC tools lack the needed support for effective information exchange to varying degrees. The emergence of a sophisticated virtual world, such as Second Life, has met this dearth. We draw on the theories of task closure and media richness to propose a parsimonious model of information exchange behavior in a virtual world context. Observations from a series of group‐based project discussion sessions in face‐to‐face and virtual world settings, respectively, suggest that the information exchange between coworkers in both settings could be similar. Specifically, virtual coworkers might be able to achieve task closure (i.e., the complete transmission of intended work‐related information) in the same way as their counterparts in the face‐to‐face context.

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Voice Mail Verse Conventional Channels: A Cost Minimization Analysis of Individuals' Preferences.

Cited by 68 publications

References 21 publications

Employee Engagement and Internal Communication : A United Arab Emirates Study

Employee Engagement and Internal Communication : A United Arab Emirates Study

Cultural determinants of media choice for deception

Conveying information effectively in a virtual world: Insights from synthesized task closure and media richness

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