Volunteer Community Representatives as Ombudsmen for the Elderly in Long-Term Care Facilities

Zischka, Pauline C.; Jones, Irene Heywood

doi:10.1093/geront/24.1.9

Cited by 8 publications

(2 citation statements)

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“…Others to review facets of the ombudsman program, such as volunteerism and community presence, include Cherry (1993) and Zischka and Jones (1984). Further concentration on the volunteer ombudsman's role as related to abuse investigations and regulatory sanctions was reviewed by .…”

Section: Literature Reviewmentioning

confidence: 99%

Correlates of Complaints Made to the Connecticut Long-Term Care Ombudsman Program

Allen

Klein

Gruman³

2003

Res Aging

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Using Long-Term Care Ombudsman Program complaint data ( N = 3,360) from all of Connecticut's 261 nursing facilities, this study investigated facility characteristics that may be correlated with resident complaints. Complaints per 100 beds and four subcategories of complaints established by the Administration on Aging (AoA) were the dependent variables. The presence of volunteers trained by the Ombudsman Pro-gram significantly predicted total complaints. At the bivariate level, profit status, size, location, citations, and the presence of a volunteer resident advocate were associated with the rate of complaints. However, multivariate analysis exposed a more complex pattern of relationships. The strongest model explained slightly more than 9% of the variance using the nine predictors. This indicates that other factors such as psychosocial characteristics of complainants may influence complaint reporting, rather than structural/organizational components of the facility.

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Section: Literature Reviewmentioning

confidence: 99%

Correlates of Complaints Made to the Connecticut Long-Term Care Ombudsman Program

Allen

Klein

Gruman³

2003

Res Aging

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“…In addition, a very modest amount of academic research over the last two decades has investigated nursing-home ombudsmen ( e.g. Estes et al 2004; Persson 2002; Phillips et al 1994; Zischka and Jones 1984).…”

Section: Introductionmentioning

confidence: 99%

It's a family affair: consumer advocacy for nursing-home residents in the United States

et al. 2008

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Nursing homes in the United States have for over 40-years been riddled with evidence of poor performance. To combat problems in this industry, state and federal governments developed an elaborate monitoring and regulatory structure. At the same time, an important citizens' movement involving nursing-home consumer advocacy groups (CAGs) came to life. This paper presents the results of a postal survey of 47 active nursing-home consumer advocacy groups. They indicate that the majority of these organisations were started by an individual dissatisfied with the care provided to a family member. The political arena in which these organisations were most active was State legislatures. Though they varied considerably, the average CAG operated on a thin financial margin, largely supported by member contributions and donations. These organisations defined their success in terms of their ability to generate policy changes at the State level. Unfortunately, as they pursued these changes, they often failed to develop the organisational infrastructure necessary to assure the CAGs' continued operation. When CAGs ceased operations, it was in most cases the loss of the organisation's original leader or the cumulative effects of the constant struggle to maintain adequate financial resources.KEY WORDS -ageing, nursing homes, quality of care, consumer advocacy. Background Quality problems in the US nursing-home industryIn the United States, approximately 1.6 million people receive care each day in approximately 16,000 nursing homes. More than 80 per cent of nursing-home residents have significant limitations in physical functioning, and most suffer from at least three chronic diseases. Two-thirds exhibit

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Texas Certified Volunteer Long-Term Care Ombudsmen: Perspectives of Role and Effectiveness

Ostwald

Runge

Lees

et al. 2003

Journal of the American Medical Directors Association

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Volunteer Community Representatives as Ombudsmen for the Elderly in Long-Term Care Facilities

Cited by 8 publications

References 0 publications

Correlates of Complaints Made to the Connecticut Long-Term Care Ombudsman Program

Correlates of Complaints Made to the Connecticut Long-Term Care Ombudsman Program

It's a family affair: consumer advocacy for nursing-home residents in the United States

Texas Certified Volunteer Long-Term Care Ombudsmen: Perspectives of Role and Effectiveness

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