Volunteering for a Lifetime? Volunteers’ Intention to Stay in Portuguese Hospitals

Ferreira, Marisa R.; Proença, Teresa; Proença, João F.

doi:10.1007/s11266-014-9466-x

Cited by 24 publications

(24 citation statements)

References 78 publications

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“…The findings relating to the infrastructure, training and support mechanisms required for the implementation of PRASE with hospital volunteers were consistent with the wider literature on the importance of understanding volunteers’ motivations and meeting their expectations for retention ,. Many of these findings reinforced the key themes from the formative evaluation, and therefore, the discussion reflects more so on novel insights.…”

Section: Discussionsupporting

confidence: 81%

“Change is what can actually make the tough times better”: A patient‐centred patient safety intervention delivered in collaboration with hospital volunteers

Louch

Mohammed

Hughes

et al. 2018

Health Expectations

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BackgroundThe PRASE (Patient Reporting and Action for a Safe Environment) intervention provides a way to systematically collect patient feedback to support service improvement. To provide a sustainable mechanism for the PRASE intervention, a 2‐year improvement project explored the potential for hospital volunteers to facilitate the collection of PRASE feedback.ObjectiveTo explore the implementation of the PRASE intervention delivered in collaboration with hospital volunteers from the perspectives of key stakeholders.DesignA qualitative case study design was utilized across three acute NHS trusts in the United Kingdom between March 2016 and October 2016. Ward level data (staff interviews; action planning meeting recordings; implementation fidelity information) were analysed taking a pen portrait approach. We also carried out focus groups with hospital volunteers and interviews with voluntary services/patient experience staff, which were analysed thematically.ResultsWhilst most ward staff reported feeling engaged with the intervention, there were discordant views on its use and usefulness. The hospital volunteers were positive about their involvement, and on some wards, worked with staff to produce actions to improve services. The voluntary services/patient experience staff participants emphasised the need for PRASE to sit within an organisations’ wider governance structure.ConclusionFrom the perspective of key stakeholders, hospital volunteers facilitating the collection of PRASE feedback is a feasible means of implementing the PRASE intervention. However, the variability around ward staff being able to use the feedback to make changes to services demonstrates that it is this latter part of the PRASE intervention cycle that is more problematic.

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Section: Discussionsupporting

confidence: 81%

“Change is what can actually make the tough times better”: A patient‐centred patient safety intervention delivered in collaboration with hospital volunteers

Louch

Mohammed

Hughes

et al. 2018

Health Expectations

View full text Add to dashboard Cite

show abstract

“…The volunteers stressed the importance of ensuring PRASE was inclusive to as many patients as possible, and the need for the PRASE measurement tools to be fit for purpose. Referring to their involvement over the longer term, the volunteers felt the training and support mechanisms (e.g handover/debrief, group sessions, feedback on performance) would be influential, and this tied in with the different motivations volunteers had for their involvement, such as a desire to “give back” in a way that was also rewarding and a “need to be doing something.” When we look to the wider literature around hospital volunteering, these findings are in line with research that highlights the importance of organizations understanding volunteers’ motivations and meeting their expectations for retention …”

Section: Discussionsupporting

confidence: 67%

A qualitative formative evaluation of a patient‐centred patient safety intervention delivered in collaboration with hospital volunteers

Louch

O’Hara

Mohammed

2017

Health Expectations

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BackgroundEvidence suggests that patients can meaningfully feed back to healthcare providers about the safety of their care. The PRASE (Patient Reporting and Action for a Safe Environment) intervention provides a way to systematically collect feedback from patients to support service improvement. The intervention is being implemented in acute care settings with patient feedback collected by hospital volunteers for the first time.ObjectiveTo undertake a formative evaluation which explores the feasibility and acceptability of the PRASE intervention delivered in collaboration with hospital volunteers from the perspectives of key stakeholders.DesignA qualitative evaluation design was adopted across two acute NHS trusts in the UK between July 2014 and November 2015. We conducted five focus groups with hospital volunteers (n=15), voluntary services and patient experience staff (n=3) and semi‐structured interviews with ward staff (n=5). Data were interpreted using framework analysis.ResultsAll stakeholders were positive about the PRASE intervention as a way to support service improvement, and the benefits of involving volunteers. Volunteers felt adequate training and support would be essential for retention. Staff concentrated on the infrastructure needed for implementation and raised concerns around sustainability. Findings were fed back to the implementation team to support revisions to the intervention moving into the subsequent summative evaluation phase.ConclusionAlthough there are concerns regarding sustainability in practice, the PRASE intervention delivered in collaboration with hospital volunteers is a promising approach to collect patient feedback for service improvement.

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“…As with previous studies on volunteering (Chien, 2017;Ferreira et al, 2015;Kim et al, 2009), this research aimed to test the social-contextual factors relating to a sample of science volunteers' intention to continue volunteering. Data were obtained from 156 questionnaires via the cross-sectional method from 39 Science Volunteer Teams by using the simple random technique.…”

Section: Discussionmentioning

confidence: 99%

Enhancing Volunteers’ Intention to Engage in Citizen Science: The Roles of Self-Efficacy, Satisfaction and Science Trust

Kao

Lin

Chien

et al. 2020

JBSE

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This research was carried out at the Science Volunteer Program 2018, which is run by Taiwan's Ministry of Science and Technology. The purpose of the research was to understand the effects of self-efficacy, satisfaction, and science trust on science volunteers' intention to continue volunteering. The research drew on the Social Cognitive Career Theory (SCCT) to test how social cognitive variables affect volunteers' intention to continue engaging in events and with organizations. A total of 156 volunteers taking part in the program completed a questionnaire measuring Self-efficacy, Satisfaction, Trust, and Intention. A structural equation model (SEM) was developed, and the proposed effects on the variables were tested using SEM procedures. The results of the SEM analysis found that there were positive effects

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Volunteering for a Lifetime? Volunteers’ Intention to Stay in Portuguese Hospitals

Cited by 24 publications

References 78 publications

“Change is what can actually make the tough times better”: A patient‐centred patient safety intervention delivered in collaboration with hospital volunteers

“Change is what can actually make the tough times better”: A patient‐centred patient safety intervention delivered in collaboration with hospital volunteers

A qualitative formative evaluation of a patient‐centred patient safety intervention delivered in collaboration with hospital volunteers

Enhancing Volunteers’ Intention to Engage in Citizen Science: The Roles of Self-Efficacy, Satisfaction and Science Trust

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