“…The benefits of training from a corporate perspective are that it can improve loyalty to the organization (Bulut and Culha 2010;Cappelli 2004;Hanaysha 2016;Jaworski et al 2018;Ocen, Francis, and Angundaru 2017), productivity (Ibrahim, Boerhannoeddin, and Bakare 2017;McNamara et al 2012;Tabassi, Ramli, and Bakar 2012), service quality to consumers (Dhar 2015;Shen and Tang 2018;Son, Kim, and Kim 2021), employee retention rate (Costen and Salazar 2011;Newman, Thanacoody, and Hui 2011;Picchio and Van Ours 2013;Zheng and Lamond 2010), and corporate performance (Guerrazzi 2016;Sung and Choi 2014;Úbeda-García et al 2014). The benefits of training from an employee's perspective include the acquisition of expert knowledge (Görlitz and Tamm 2016;Guan and Frenkel 2018;Gupta and Bennett 2014;Truitt 2011) and improvements in wages and job titles (Albert, García-Serrano, and Hernanz 2010;Bjerge, Torm, and Trifkovic 2021;Cherif 2021;Gault, Leach, and Duey 2010;Mihail and Kloutsiniotis 2014;Muller and Nordman 2017), as well as satisfaction (Boissy et al 2016;Hanaysha and Hussain 2018;Krumbiegel, Maertens, and Wollni 2018;Leppel, Brucker, and Cochran 2012).…”