Waiting Room Education in a Community Health System: Provider Perceptions and Suggestions

Beckwith, Noor; Jean-Baptiste, Marie-Louise; Katz, Arlene M.

doi:10.1007/s10900-016-0201-y

Cited by 13 publications

(14 citation statements)

References 16 publications

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“…20 The number of posters and leaflets present was higher than that reported in previous studies, although these studies took place outside of the UK. 16,21,22 Implications for research and practice More than two-fifths of participants in WRs with TV screens stated that they usually watched it. Despite substantial evidence that educational videos in the WR lead to positive outcomes, 13,[23][24][25][26][27] only half of all WRs contained a TV screen.…”

Section: Comparison With Existing Literaturementioning

confidence: 99%

“…The provision of HEMs in accessible formats and foreign languages was extremely limited, despite patients' desire for this. 13,21 Also, almost no HEMs in alternative formats were physically present in the WR, although many were available on request from the producer of the HEM. A database in the WR could provide translated materials and be linked to a print-or emailon-demand system.…”

Section: Comparison With Existing Literaturementioning

confidence: 99%

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Effectiveness of health education materials in general practice waiting rooms: a cross-sectional study

2018

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BackgroundHealth education materials (HEMs) are widely used in general practice. However, there is little information on the variety of HEMs currently available to patients in the UK, or their preferences for accessing educational materials.AimTo assess patients’ perceptions of HEMs, and the variety and accessibility of these materials.Design and settingCross-sectional study conducted in general practices in Brighton and Hove.MethodAn anonymous questionnaire was distributed to patients in the waiting room (WR). Additionally, an audit was conducted to measure the variety of the HEMs. Results were analysed using binary multiple logistic regression.ResultsIn all, 556 participants (response rate 83.1%) from 19 practices took part. The mean age of participants was 49.3 years (SD ±18.9) and 63% were female. Perceived usefulness of HEMs was associated with reading in the WR using written HEMs, and not having a university degree; noticeability was associated with reading in the WR, and being female; attractiveness was associated with not having a university degree and shorter waiting time. On average, WRs contained 72 posters covering 23 topics, and 53 leaflets covering 24 topics, with many outdated and poorly presented materials of limited accessibility.ConclusionThis study found substantial variation in the amount, topicality, and quality of material available in WRs. As most patients notice HEMs and find them useful, available technology could be better utilised to widen access to HEMs. The introduction of wireless free internet (Wi-Fi) to waiting rooms should provide an opportunity to update this area.

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Section: Comparison With Existing Literaturementioning

confidence: 99%

Section: Comparison With Existing Literaturementioning

confidence: 99%

Effectiveness of health education materials in general practice waiting rooms: a cross-sectional study

2018

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Section: Comparison With Existing Literaturementioning

confidence: 99%

Section: Comparison With Existing Literaturementioning

confidence: 99%

The usefulness of health education materials in GP waiting rooms: a cross-sectional study

Maskell¹,

McDonald

Paudyal

2018

Br J Gen Pract

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BackgroundMore than half of patients in the UK wait between 5 and 15 minutes before seeing the GP, and this time in the waiting room (WR) provides an ideal opportunity for patient education.AimTo assess patients’ perceptions of the usefulness, noticeability and attractiveness of health education materials (HEMs); and the variety, number, topics, design and accessibility of these HEMs.MethodAn anonymous questionnaire was distributed to patients in the WR to assess their use of health information and perceptions of HEMs. A survey measured the availability of HEMs in the WR and evaluated their quality against 16 accessibility and design criteria.ResultsA total of 556 questionnaires were completed (response rate 97.9%). On average, WRs contained 72 posters covering 23 topics, and 53 leaflets covering 24 topics. Multivariate analysis showed that patients’ perception of usefulness was significantly associated with reading in the WR, using written HEMs, and not having a university degree; whilst noticeability was associated with reading in the WR, and being female. Attractiveness was associated with not having a university degree and shorter waiting time.ConclusionThis study suggests that a wide variety of HEMs are available, and that many patients find them useful and noticeable, however, fewer find them well-designed and attractive. Future research should focus on the effectiveness of generally available HEMs at changing knowledge, attitudes, intentions, and behaviours; and utilising technology to deliver innovative means of providing patient health information.

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“…GPs’ waiting rooms are reconsidered as educational sites in the field of prevention and health education, notably through posters and pamphlets [ 4 – 7 ]. These media are emphasized by their eased use and their evoking of patients’ interest.…”

Section: Introductionmentioning

confidence: 99%

Randomized controlled trial on promoting influenza vaccination in general practice waiting rooms

Berkhout

Willefert-Bouche

Chazard³

et al. 2018

PLoS ONE

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BackgroundMost of general practitioners (GPs) use advertising in their waiting rooms for patient’s education purposes. Patients vaccinated against seasonal influenza have been gradually lessening. The objective of this trial was to assess the effect of an advertising campaign for influenza vaccination using posters and pamphlets in GPs’ waiting rooms.Methods and findingsRegistry based 2/1 cluster randomized controlled trial, a cluster gathering the enlisted patients of 75 GPs aged over 16 years. The trial, run during the 2014–2015 influenza vaccination campaign, compared patient’s awareness from being in 50 GPs’ standard waiting rooms (control group) versus that of waiting in 25 rooms from GPs who had received and exposed pamphlets and one poster on influenza vaccine (intervention group), in addition to standard mandatory information. The main outcome was the number of vaccination units delivered in pharmacies. Data were extracted from the SIAM-ERASME claim database of the Health Insurance Fund of Lille-Douai (France). The association between the intervention (yes/no) and the main outcome was assessed through a generalized estimating equation. Seventy-five GPs enrolled 10,597 patients over 65 years or suffering from long lasting diseases (intervention/control as of 3781/6816 patients) from October 15, 2014 to February 28, 2015. No difference was found regarding the number of influenza vaccination units delivered (Relative Risk (RR) = 1.01; 95% Confidence interval: 0.97 to 1.05; p = 0.561).ConclusionEffects of the monothematic campaign promoting vaccination against influenza using a poster and pamphlets exposed in GPs’ waiting rooms could not be demonstrated.

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Waiting Room Education in a Community Health System: Provider Perceptions and Suggestions

Cited by 13 publications

References 16 publications

Effectiveness of health education materials in general practice waiting rooms: a cross-sectional study

Effectiveness of health education materials in general practice waiting rooms: a cross-sectional study

The usefulness of health education materials in GP waiting rooms: a cross-sectional study

Randomized controlled trial on promoting influenza vaccination in general practice waiting rooms

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