Waiting Room Physical Environment and Outpatient Experience: The Spatial User Experience Model as Analytical Tool

Nehme, Begoña Juliá; Irribarra, David Torres; Cumsille, Patricio; Yoon, So‐Yeon

doi:10.1111/joid.12205

Cited by 12 publications

(15 citation statements)

References 65 publications

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“…One study has shown that a good physical environment in a hospital leads to a positive user experience and desired behavioral intention. 45 But unlike hospital settings or pharmacy settings that are specialized in providing healthcare delivery, home settings may not offer an optimal environment for drug storage and inhalation treatment due to different lifestyle habits and living environments. 46 A body of literature has assessed the patient adherence in clinical trials but rarely in the home-based environment.…”

Section: Discussionmentioning

confidence: 99%

Factors Affecting Patient Adherence to Inhalation Therapy: An Application of SEIPS Model 2.0

Ma¹,

Sun²,

Wang³

et al. 2023

PPA

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Purpose This study aims to explore factors that affect patient adherence to inhalation therapy by applying a patient-centered approach. Patients and Methods We conducted a qualitative study to identify the factors that influence adherent behaviors among asthma/COPD patients. 35 semi-structured interviews with patients, and 15 semi-structured interviews with healthcare providers (HCPs) who manage asthma/COPD patients were conducted. The SEIPS 2.0 model was applied as a conceptual framework for guiding the interview content and analysis of the interview data. Results Based on the findings of this study, a conceptual framework of patient adherence in asthma/COPD during inhalation therapy was constructed including five themes: person, task, tool, physical environment, and culture and society. Person-related factors include patient ability and emotional experience. Task-related factors refer to task type and frequency and flexibility. Tool-related factors are the type of inhalers and usability of inhalers. Physical environment-related factors include home environment and COVID-19 situation. Culture and social related factors consist of two aspects: cultural beliefs and social stigma. Conclusion The findings of the study identified 10 influential factors that impact on patient adherence to inhalation therapy. A SEIPS-based conceptual model was constructed based on the responses of patients and HCPs to explore the experiences of patients engaging in inhalation therapy and interacting with inhalation devices. In particular, new insight about factors of emotional experience, physical environment and traditional cultural beliefs were found crucial for patients with Asthma/COPD to conduct patients’ adherent behaviors.

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Section: Discussionmentioning

confidence: 99%

Factors Affecting Patient Adherence to Inhalation Therapy: An Application of SEIPS Model 2.0

Ma¹,

Sun²,

Wang³

et al. 2023

PPA

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“…The Parsley Health program emphasized design of the clinical and digital spaces to ensure all patients receive a similar experience regardless of the modality. Similar to the physical space of the Parsley Health clinics, the digital interface was designed to create a welcoming and calming environment to immediately activate patient satisfaction with their first encounter with a healthcare practice ( 25 ). As the pandemic evolved, patients had the option to return to in-person visits or continue telehealth services.…”

Section: Methodsmentioning

confidence: 99%

“…A total score is calculated with the following 4 cutoff ranges: 0–24, 25–43, 44–71, and greater than 71. The respective terminology for these ranges are “well” (0–24), “symptomatic” ( 25 – 42 ), “very symptomatic” (44–71), and “sick” (71+). For detecting changes within the PSI, a generalized linear mixed effects model (PROC Mixed Procedure; SAS version 9.4) with random subject effects to account for the correlation among repeated observations ( 47 ) was used to examine PSI score changes between baseline and subsequent follow ups, and to determine the predicted least-square (LS) mean values.…”

Section: Methodsmentioning

confidence: 99%

Parsley Health: Feasibility and acceptability of a large-scale holistic telehealth program for chronic disease care

Williams

Steinberg²,

Vingum³

et al. 2023

Front. Digit. Health

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BackgroundA holistic, personalized approach to medicine can be used to prevent and manage a variety of chronic diseases. However, effectively managing chronic diseases can be difficult due to barriers related to insufficient provider time, staffing, and lack of patient engagement. To address these challenges telehealth strategies are being increasingly adopted, yet few studies have explored how to evaluate the feasibility and implementation success of large-scale holistic telehealth models for chronic disease care. The aim of this study is to assess the feasibility and acceptability of a large-scale holistic telehealth program for the management of chronic diseases. Our study findings can inform the future development and assessment of chronic disease programs delivered through telehealth strategies.MethodsData was collected from participants enrolled in a Parsley Health membership from June 1, 2021 to June 1, 2022, a subscription-based holistic medicine practice designed to help people prevent or manage chronic diseases. Implementation outcome frameworks were used to understand engagement with services, participant satisfaction, and preliminary effectiveness of the program via a patient-reported symptom severity tool.ResultsData from 10,205 participants with a range of chronic diseases were included in our analysis. Participants averaged 4.8 visits with their clinical team and reported high levels of satisfaction with their care (average NPS score of 81.35%). Preliminary evidence also showed substantial reduction in patient reported symptom severity.ConclusionOur findings suggest the Parsley Health program is a feasible and acceptable large-scale holistic telehealth program for chronic disease care. Successful implementation was due, in part, to services that promoted participant engagement along with tools and interfaces that were helpful and easy to use. These findings can be used to develop future holistic-focused telehealth programs for the management and prevention of chronic diseases.

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“…While spatial memory, and the closely related process of spatial cognition, would seem to be central to discourse within interior design research, only three articles in the Journal of Interior Design operationalized these concepts in relation to interior space (Cho & Suh, 2021; Juliá Nehme et al, 2020, 2021). Our study solidly brings the rich tradition of research on spatial memory from psychology into the interior design milieu.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Here again, there is a rich tradition of research within the field of psychology that seeks to understand the dimensions of spatial pleasantness. However, there is only one article in the Journal of Interior Design that addressed spatial pleasantness within the context of spatial cognition (Juliá Nehme et al, 2021). Thus, our research operationalizes this concept within the field of interior design.…”

Section: Literature Reviewmentioning

confidence: 99%

Recognition Memory for Interior Spaces with Biomorphic or Non–Biomorphic Interior Architectural Elements

Mirkia

Nelson

Abercrombie

et al. 2022

Journal of Interior Design

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In our study, the primary goal was to gain insights into cognition by measuring spatial memorability for two different types of approaches to geometry in interior design (biomorphic design and non-biomorphic rectilinear design). To better understand the processes behind the memorability differences, we also looked at how spatial memorability interacted with visual attention and spatial pleasantness. After extensive pre-testing, two standardized photographic stimulus sets were created and used during the experiment, controlling for variables such as novelty, complexity, pleasantness, and the number and density of interior architectural elements. Each stimulus set contained equal numbers of photographs with biomorphic elements and photographs with non-biomorphic elements. Subjects (N = 68 students, mean age = 25.4 years) viewed the first stimulus set, then were given a "distractor" task. Next, subjects viewed the second stimulus set, and for each photograph indicated whether the image was one they had seen or whether it was new. Visual attention for each photograph was monitored using eye-tracking technology, and subjects also rated the pleasantness of each environment. The data were analyzed to test for the relative strength of memorability between environments with biomorphic elements and non-biomorphic elements, as well as the links between recognition memory, visual attention, and pleasantness. The results suggest that interior spaces with biomorphic elements positively contribute to spatial memorability, are found to be more pleasant, and increase visual attention.

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Waiting Room Physical Environment and Outpatient Experience: The Spatial User Experience Model as Analytical Tool

Cited by 12 publications

References 65 publications

Factors Affecting Patient Adherence to Inhalation Therapy: An Application of SEIPS Model 2.0

Factors Affecting Patient Adherence to Inhalation Therapy: An Application of SEIPS Model 2.0

Parsley Health: Feasibility and acceptability of a large-scale holistic telehealth program for chronic disease care

Recognition Memory for Interior Spaces with Biomorphic or Non–Biomorphic Interior Architectural Elements

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