2010
DOI: 10.1017/s0959269509990469
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Wanting to be wanted: a comparative study of incidence and severity in indirect complaint on the part of French and English language teaching assistants

Abstract: Using data from the ESRC funded project Pragmatics and Intercultural Communication (PIC), this paper applies contrastive quantitative and qualitative analysis to data derived from oral statements, logbooks and retrospective reports by language teaching assistants in France and England. The data concerns their ‘rapport’ (Spencer-Oatey, 2003; 2005) with the members of staff responsible for their professional supervision and the paper assesses complaint behaviour across the two national groups. Basing our study o… Show more

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Cited by 5 publications
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“…People often encounter uncomfortable situations which most of the time trigger their expression of complaints. The communicative expression of complaints has emerged most recently as a fruitful ground for cross-cultural comparative research being viewed as a signifier of cultural variation and one of the most multifaceted features of negotiation even between members of cultures which might be considered to share generally comparable traditions and norms (Crawshaw, et. al., 2010;Mayouf, 2013).…”
Section: Literature Reviewmentioning
confidence: 99%
“…People often encounter uncomfortable situations which most of the time trigger their expression of complaints. The communicative expression of complaints has emerged most recently as a fruitful ground for cross-cultural comparative research being viewed as a signifier of cultural variation and one of the most multifaceted features of negotiation even between members of cultures which might be considered to share generally comparable traditions and norms (Crawshaw, et. al., 2010;Mayouf, 2013).…”
Section: Literature Reviewmentioning
confidence: 99%