This article reviews the conflict literature, first examining the causes of conflict, its core process, and its effects. Subsequently, we probe into conflict escalation (and de-escalation), contexts, and conflict management. When examining this last topic, we note that conflict can be managed by the disputants themselves, by managers, or by other thirdparties. In conclusion we suggest directionsforfuture research and provide recommendations for practicing managers.There ain't no good guys There ain't no bad guys, There's only you and me, And we just disagree.-Dave MasonWhen we're in a conflict, we don't see it that way. There are good guys; there are bad guys; we don't "just disagree." Conflict-to most of us-is mighty unpleasant.It's like the common cold. We all know what it is, but objectively analyzing it can prove difficult, as can identifying the causes and understanding the effects. And most difficult is discovering a cure.In this article we'll undertake these tasks-for conflict. First offered will be a general overview of the conflict process, immediately followed with a definition or explanation of the construct. In subsequent sections we will delineate the causes of conflict, examine the core process, and identify its effects. Then we will look at conflict escalation and the context in which conflict takes place.With these ideas under our belts, we'll turn to the management of conflict, closing with some suggestions for researchers and managers.