Warehouse management model to increase the level of service in Peruvian hardware SMEs

Abstract

In the last year, the hardware category increased its sales level by 6.4% due to the growth of the manufacturing and construction sectors. In Peru, 75% of the companies are SMEs, of which 46% work with stored products, these present problems of product rotation and obsolescence. This is for the inefficient management of the supply chain, emphasizing its warehouse and inventory management, and is reflected in the low level of service. The research integrates various engineering tools to create a warehouse management model that is easily adaptable to hardwa re SMEs, with the aim of optimizing process times and increasing the level of service. This model is based on the continuous improvement methodology, which relies on the use of the 5S tool and is supported by the System Layout Planning, ABC multicriteria, the systematization of inventories through a Kardex and the standardization of the work method. The results of this model were an increase in the level of service by 12% , an increase in invento ry registration by 56.5% and a reduction in the times of the prod uct reception, picking and storage processes.

Service model based on lean tools to improve order fulfillment rate in a SMEs in the commercial sector

“…For the application of the 5'S, an initial observation and inspection of the warehouse area should be performed using a Check List and then dividing the improvement work into four stages: Initial cleaning, application, optimization, and continuity [8]. In the research of [9], the 5S tool was implemented to classify, sort, and clean a warehouse; red cards were also used to classify obsolete products and determine whether they should be eliminated or relocated, with the help of other Lean tools such as ABC and standardization of work, this research obtained good results since picking time was reduced by 55%.…”

“…The ABC classification is used to organize the items in descending order according to the annual consumption or utilization criteria or according to the annual demand or sales [9]. The ABC tool is very effective in warehouses; companies, when they have many items, may not have the policy to be efficiently located within the warehouse; therefore, they classify products with the same importance [11].…”