Warehouse Management System of a Third Party Logistics Provider in Malaysia

Abstract

This study aims to explore the significant benefits gained from the implementation of the Warehouse Management System in 3rd Party Logistics Service Provider. A qualitative research approach been adopted by conducting an in-depth case study in one of Halal third-party logistics (3PLs) company located in central Malaysia, offering most of the logistics services, including transportation and warehousing. Information obtained from the warehouse operations managers in understanding the overall benefit of the warehouse management system. As a result of the highly competitive in 3rd party logistics market, environment companies are continuously forced to improve their warehousing operations into a system based applications. Many 3rd party logistics companies have also customized their value proposition to meet better customer demands, which has led to changes in the role of warehouses. The findings of this study have significant implications for both academicians and the 3PLs organizations to further explore the theories, practices, and the implementation of the Warehouse Management System in the warehouse operations. The future studies may lead to an investigation of the relationship of the warehouse management system with 3PL business competitiveness among the 3PL’s organization.

The State of Cold Logistics Supply Chain in a Developing Asian Country - A Preliminary Insights

“…It is renowned that high cost to operates CLSC become a barrier for LSPs to adopt CLSC (Laraswati et al, 2016). There is also a need to increase the number of an expert in CLSC and adoption of moderns technology like Warehouse Management Systems (WMS) to support operation, improve service and reputation which makes cold chain LSPs to staying competitive (Vatumalae et al, 2020).…”

Top Challenges in Warehouse Management: A Supply Chain Perspective

“…If you run a warehouse, then you know that there are a ton of different things that all have to work together to create an efficient workplace. Unfortunately, because there are so many moving parts on the floor, it can seem impossible to manage everything all the time, which is why so many warehouses have inefficient operations (Vatumalae et al, 2020a). This not only leads to decreased productivity but can cost a lot of money in the long run as time and energy wasted is the same as pouring money down the drain (Vatumalae et al, 2022).…”

“…The laxity in this situation leads to the loss of goods and errors in inventory management which is a threat to the stability of this firm. Every manual procedure of managing a warehouse has errors due to the application of human labor in the entire process (Vatumalae et al, 2020b). Inventory management is not an exception.…”

“…Such a situation leads to time wastage and the loss of consumers due to the difficulty in the access to the required products. The more the firm concentrates on the realization of access to stocks, the higher the chances of the need for the perfect arrangements of the goods in stores to ensure that there are factors placed that lead to the difficulty in warehouse management (Chan et al, 2017;Vatumalae et al, 2020a). Picking the wrong materials leads to delays and affects consumer satisfaction since he or she will lose trust in the firm due to the delays and the presentation of the goods to the consumers.…”

The Supply Chain Practices in a Consumer Staple Food Firm

“…DFM is one of six major players in Malaysia. DFM controls 28.5% of the market share in flour production as of 2018 in Malaysia (Vatumalae et al, 2020). The company has been in operation since 1966, close to 55 years.…”