Ways to increase tourist flows in the Siberian Federal District

Karpova, Galina; Kuchumov, Artur; Testina, Yana

doi:10.2991/icistis-19.2019.27

Cited by 2 publications

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“…In addition, cruise packages are distinct from other types of land travel packages. Cruise tourism is an elite entertainment style with many advantages, including accommodation, transfer, catering, entertainment, tourism and shopping (Karpova et al , 2019). The combination of multiple facilities and mobility gives cruise passengers a unique experience of consumption, which also leads to previous single travel or service mode research approaches that may not be appropriate for the research of the cruise industry.…”

Section: Review Of the Literaturementioning

confidence: 99%

Examining the relative role of CSR activity and service experience on cruise customers’ behavior

Ahn

2021

SRJ

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Purpose In the service industry, corporate social responsibility (CSR) is considered a strategic valuable resource. Although previous studies emphasized CSR activities in the service industry, a limited number of studies have examined the combined effect with the service experience. Thus, this study aims to examine the potential antecedents of cruise customers’ positive responses toward the cruise company. Design/methodology/approach The proposed model includes CSR activities, service experiences, satisfaction and revisit intention. The model is tested using samples of cruise customers from the USA. Tests of the proposed model produce significant results for path coefficients from two-dimensional service experience (i.e. physical quality and staff behavior) and not from CSR activities (i.e. environmental and philanthropic). Findings Hypothesis testing indicates that among cruise customers, perceived physical quality and staff behavior are more relevant for creating satisfaction and revisit intention than environmental and philanthropic CSR support. Research limitations/implications The results provide important implications for scholars concerning the effects of CSR activities on customer behavior for efficaciously managing customers’ positive experience with facilities and employees. Originality/value There has been a paradigm shift in the cruise industry. The recent trend shows an increasing number of cruise businesses leading to intense competition. Yet, researchers have not adequately examined the impact of service experience and CSR experience simultaneously. Thus, this study contributes to the existing CSR literature by identifying the important determinants of cruise customers’ behavior.

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Section: Review Of the Literaturementioning

confidence: 99%

Examining the relative role of CSR activity and service experience on cruise customers’ behavior

Ahn

2021

SRJ

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Development and Operation of the Dalian Cruise Port in China

Gong

2022

Discrete Dynamics in Nature and Society

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China's cruise industry has developed rapidly in the past ten years, and China's cruise port construction has flourished. A total of 20 cities along the coast of mainland China have built or planned to build cruise terminals. According to WTO estimates, China will gradually become the world's largest source country of cruise passengers and cruise travel consumers in the future. Due to different national conditions, the business model and development prospects of Chinese cruise ports are different from those of foreign ports. It requires finding the pioneers of domestic cruise ports to take the lead, providing advice on the development and operation of cruise ports. Dalian Cruise Port is actively formulating its cruise industry development plan, expanding the cruise port, and improving the supporting facilities in the cruise port area. Based on the characteristics of the operation of the Dalian cruise port, we use the gray model to make a vague prediction of the future development of the cruise port. It reflects the advanced operation mode of Dalian Port. This research systematically analyzed cruise port operations and maritime cruise transportation. Because the cruise port's business model and prospects are essential to the cruise port industry, China's cruise ports must learn more advanced operating models.

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Ways to increase tourist flows in the Siberian Federal District

Cited by 2 publications

References 0 publications

Examining the relative role of CSR activity and service experience on cruise customers’ behavior

Examining the relative role of CSR activity and service experience on cruise customers’ behavior

Development and Operation of the Dalian Cruise Port in China

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