Wearable technology in service delivery processes: The gender-moderated technology objectification effect

Wu, Laurie; Fan, Alei; Mattila, Anna S.

doi:10.1016/j.ijhm.2015.08.010

Cited by 43 publications

(19 citation statements)

References 28 publications

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“…ese data are contrary to those obtained by Wu et al [52] and Rooney et al [53], who affirm that men have a lower perception of use than women regarding the use of wearable devices. On the other hand, the studies of Duval and Hashizumo [50], Röchker et al [45], Chuah et al [24], and Whitehead et al [51] are corroborated since in general terms women had lower perceptions than men.…”

Section: Discussioncontrasting

confidence: 98%

“…Other studies coincide with these results, where women have a lower use attitude than men [24,45,50,51]. On the contrary, Wu et al [52] conducted a study involving 120 Amazon consumers. e results showed that, for men, the attitude of use of portable technology was less favourable than that for women, as also found in a workplace study by Rooney et al [53].…”

Section: Mobile Information Systemsmentioning

confidence: 73%

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Empirical Study Based on the Perceptions of Patients and Relatives about the Acceptance of Wearable Devices to Improve Their Health and Prevent Possible Diseases

Guillén‐Gámez

Mayorga-Fernández

2019

Mobile Information Systems

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In recent years, there has been a technological revolution affecting all areas of life, including health. Following this trend, a series of electronic devices called wearable technology have emerged with the aim of improving the quality of people’s life. These devices are made up of tools that help to prevent the development of chronic diseases and fight against the aging of society by monitoring the vital signs of users. Despite the advantages of using these devices from medical and health points of view, it is necessary to know the opinion of users regarding their use. For this reason, this study has been proposed. The purpose of this study is to analyse the perceptions of the subjects involved in the research regarding the acceptance of wearable devices, taking into account variables, such as age and gender. To this end, a nonexperimental, ex post facto design has been composed that combines descriptive and inferential techniques, with a sample of 606 patients and relatives belonging to a public health centre in the community of Madrid.

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Section: Discussioncontrasting

confidence: 98%

Section: Mobile Information Systemsmentioning

confidence: 73%

Empirical Study Based on the Perceptions of Patients and Relatives about the Acceptance of Wearable Devices to Improve Their Health and Prevent Possible Diseases

Guillén‐Gámez

Mayorga-Fernández

2019

Mobile Information Systems

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“…And if so, how does this impact customer engagement with the organizational frontline? Wu et al (2015) found customer perceptions of wearable-enhanced FLEs to vary across gender and service situation (i.e. failure vs success).…”

Section: Frontline Service Technology Infusion – Looking Forward To a Smart And Connected Service Worldmentioning

confidence: 99%

Frontline Service Technology infusion: conceptual archetypes and future research directions

Keyser

Köcher

Alkire

et al. 2019

JOSM

276

235

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Purpose Smart technologies and connected objects are rapidly changing the organizational frontline. Yet, our understanding of how these technologies infuse service encounters remains limited. Therefore, the purpose of this paper is to update existing classifications of Frontline Service Technology (FST) infusion. Moreover, the authors discuss three promising smart and connected technologies – conversational agents, extended reality (XR) and blockchain technology – and their respective implications for customers, frontline employees and service organizations. Design/methodology/approach This paper uses a conceptual approach integrating existing work on FST infusion with artificial intelligence, robotics, XR and blockchain literature, while also building on insights gathered through expert interviews and focus group conversations with members of two service research centers. Findings The authors define FST and propose a set of FST infusion archetypes at the organizational frontline. Additionally, the authors develop future research directions focused on understanding how conversational agents, XR and blockchain technology will impact service. Originality/value This paper updates and extends existing classifications of FST, while paving the road for further work on FST infusion.

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“…Smart glasses have been the focus of recent research [37]. Wu et al [53] studied the impact of use of smart glasses service evaluations and differences between the genders. Hao and Helo [25] studied wearable technologies and explored how they support cloud manufacturing.…”

Section: Literature Reviewmentioning

confidence: 99%

What will it take to adopt smart glasses: A consumer choice based review?

Başoğlu

Daim

2017

Technology in Society

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Wearable technologies have become a reality already. Their impact in some fields has already been seen. We explore the factors which are important and help the adoption of these technologies. Specifically we study the adoption factors of smart glasses. Technology adoption process depends on preferences and needs of people who use the systems under study. We explore these phenomenon through two frameworks: Product Characteristics and User Intention Characteristics. The purpose of the first framework is to examine the effects of smart glass design features; Stand-alone device, field of view, interaction, price, and display resolution on user preference through an experimental study and we use conjoint analysis. The second framework explore many more factors such as self-efficacy, anxiety, involvement, risk-task characteristics, enjoyment, usefulness, ease of use, attitude and intention. A web survey supplemented by visual aids was used.

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Wearable technology in service delivery processes: The gender-moderated technology objectification effect

Cited by 43 publications

References 28 publications

Empirical Study Based on the Perceptions of Patients and Relatives about the Acceptance of Wearable Devices to Improve Their Health and Prevent Possible Diseases

Empirical Study Based on the Perceptions of Patients and Relatives about the Acceptance of Wearable Devices to Improve Their Health and Prevent Possible Diseases

Frontline Service Technology infusion: conceptual archetypes and future research directions

What will it take to adopt smart glasses: A consumer choice based review?

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