Web 2.0 Emergency Applications: How Useful Can Twitter be for Emergency Response?

Mills, Alexander; Chen, Rui; Lee, JinKyu; Rao, H. Raghav

doi:10.1080/15536548.2009.10855867

Cited by 105 publications

(82 citation statements)

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“…This feature is usually placed at the end of a tweet and is used to signify overall topics or themes of the tweet. Users also have the ability to search for tweets based on a certain hashtag (Mills et al 2009). The final convention is the shortened URL, such as 'bit.ly'.…”

Section: Short Message Alertsmentioning

confidence: 99%

Alerting under imminent threat: guidance on alerts issued by outdoor siren and short message alerting systems

Kuligowski¹,

Kimball²

2018

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The National Institute of Standards and Technology (NIST)'s Technical Investigation of the 2011 Joplin, MO tornado identified that no widely accepted standards exist for emergency communications in tornado events and more specifically, policies involving the use of communication systems to alert the public in advance of tornadoes. This publication provides evidence-based guidance for communities on the creation and provision of public alerts, including both alerts provided by outdoor siren (warning) systems and "short messages" sent by social media or other short message service (SMS) platforms. It is the hope that this guidance can eventually be used as input for standardization, through codes and standards, of the procedures and practices for outdoor siren systems and short message alerts used by communities across the United States. Standardization of emergency communication policies and procedures could occur at multiple levels, including among multiple jurisdictions, state-wide, regionally, or even nationally.This document begins with a brief background on alerting systems, focusing specifically on outdoor siren systems and short message alerts. The next section presents the methods used for the development of evidence-based guidance on public alerts, including methods for review of literature on public response to public alerting systems, the development of preliminary guidance based on these reviews, and the finalization of the guidance presented here in this report. Then, guidance for communities on the creation and provision of public alerts for those under imminent threat is presented. This document ends with a discussion on unanswered questions, providing opportunities for further research into various areas of public alerting.

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Section: Short Message Alertsmentioning

confidence: 99%

Alerting under imminent threat: guidance on alerts issued by outdoor siren and short message alerting systems

Kuligowski¹,

Kimball²

2018

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“…We aim to raise the audience's interest in considering further development in utilizing micro-blogging as a new, flexible, and powerful information channel in emergency response. As Mills et al (2009) stated, twitter has the potential to become a centrally-operated tool for crisis management organization (CMOs), municipal, state, and federal government agencies and other organizations involved in disaster response and recovery. We hope to focus on other iterations of the web 2.0 information channel in our future research, including text messaging and mobile voice communications.…”

mentioning

confidence: 99%

“…It has the potential to improve the overall reporting and flow of information for everyone. It combines people who are on their computers, the ones on the move with cell phone and PDAs, twitter facilitates real-time group communication that never existed before (Mills et al 2009). That is why one twitter blogger commented that "This event has the potential to bring mainstream media into the Twitter world" in an interview given for AFP .…”

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confidence: 99%

Twitter as a Rapid Response News Service: An Exploration in the Context of the 2008 China Earthquake

Rao

2010

E J Info Sys Dev Countries

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Micro-blogging websites (such as twitter), a new information channel, was widely reported as outperforming the mainstream information channels in numerous ways during the massive 2008 China earthquake, including beating the first official mainstream news released from the USGS to report the initial tremor (BBC May 12 2008). According to Twitter.com, there have been noticeable spikes of twitter usage during disasters and other large events, serving as an extremely powerful and effective fast response news service. This raises some important exploratory questions: What kind of information can micro-blogging provide regarding disaster news? Of what quality is the information provided by micro-blogging? Can the modern communication tool -micro-blogging, replace the mainstream media information channel or merely supplement it in distributing disaster news? How do twitter (and other micro-blogging services) compare with the mainstream information channels during the different timeframes in terms of information quality and collective intelligence? For this research paper, we will use Twitter as a proxy for micro-blogging in general, the mainstream media information channel as the benchmark, and the massive 2008 Sichuan earthquake as our research subject. At the time of the Sichuan earthquake, Twitter was universally available in the China mainland. The aim of this exploratory study is to shed some light on how microblogging can provide integrated and speedy information regarding disaster news.

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“…Social media tools have helped break down geographical barriers that once restricted communication and have led to an explosion of e-participation, virtual presence, and online communities. Professional benefits of social media include sharing of information, publicity, and giving and receiving support and advice (AlAlwan et al 2017;Dwivedi et al 2015Dwivedi et al , 2017aKapoor and Dwivedi, 2015;Kapoor et al 2016;Mills et al 2009;Plume et al 2016). Consumers have become increasingly empowered to exert an influence on brands through online communities, while businesses are able to acquire rapid feedback and garner insight into individual preferences without observer effects (AlAlwan et al 2017;Ismagilova et al 2017;Kapoor et al 2016;Plume et al 2016) and use such data for new product development (Rathore et al 2016).…”

mentioning

confidence: 99%

Social Media: The Good, the Bad, and the Ugly

et al. 2018

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Web 2.0 Emergency Applications: How Useful Can Twitter be for Emergency Response?

Cited by 105 publications

References 0 publications

Alerting under imminent threat: guidance on alerts issued by outdoor siren and short message alerting systems

Alerting under imminent threat: guidance on alerts issued by outdoor siren and short message alerting systems

Twitter as a Rapid Response News Service: An Exploration in the Context of the 2008 China Earthquake

Social Media: The Good, the Bad, and the Ugly

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