WEB 2.0 implications on knowledge management

Levy, Moria

doi:10.1108/13673270910931215

Cited by 302 publications

(231 citation statements)

References 7 publications

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“…Internally, organizational adoption of social media has been found to have improved access to knowledge experts, increased the rate of solving problems, increased the rate of new product development, reduced costs of internal communication (McAfee, 2006, Grossman et al 2007, Gurram et al 2008. Some recent research examines how employees" participation influences the benefits firms can get from implementing Web 2.0 applications (Levy 2009). Huh et al (2007) reveal that blogs facilitates access to tacit knowledge and resources vetted by experts, and, most importantly, contribute to the emergence of collaboration across a broad range of communities within the enterprise.…”

Section: Literature Reviewmentioning

confidence: 99%

A Structural Model of Employee Behavioral Dynamics in Enterprise Social Media

2015

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We develop and estimate a dynamic structural framework to analyze social media content creation and consumption behavior by employees within an enterprise. We focus in particular on blogging behavior by employees. The model incorporates two key features, which are ubiquitous in blogging forums: users face a trade-off between blog posting and blog reading as well as a trade-off between work-related content and leisure-related content. We apply the model to a unique dataset that comprises of the complete details of blog posting and reading behavior of 2396 employees over a 15-month period at a Fortune 1000 IT services and consulting firm. We find that blogging has a significant long-term effect in that it is only in the long term that the benefits from blogging outweigh the costs of content creation. There is also evidence of strong competition among employees with regard to attracting readership for their posts. While readership of leisure posts provides little direct utility, employees still post a significant amount of these posts because there is a significant spillover effect on the readership of work posts from the creation of leisure posts. In addition, we find that that the utility employees derive from posting work-related blogging is about 4 times what they derive from leisure blogging. Reading and writing work-related posts is more costly than leisure-related posts on an average. We conduct counterfactual experiments that provide insights into how different policies may affect employee behavior. We find that a policy of prohibiting leisure-related activities can hurt the knowledge sharing in enterprise setting. By demonstrating that there are positive spillovers from leisure-related blogging to work-related blogging, our results suggest that a policy of abolishing leisure-related content creation can inadvertently have adverse consequences on work-related content creation in an enterprise setting.

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Section: Literature Reviewmentioning

confidence: 99%

A Structural Model of Employee Behavioral Dynamics in Enterprise Social Media

2015

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“…With more than one billion Internet users, several authors have strongly encouraged businesses to adopt WEB 2.0 solutions, such as wikis and social networks, to manage knowledge emphasising its advantages that include ease of use, structured content, collaboration, tracking and revision capabilities (Grace, 2009, Levy, 2009). …”

Section: Table 1: Software Tools For Kmmentioning

confidence: 99%

Knowledge management and measurement: a critical review

Ragab

Arisha

2013

J of Knowledge Management

192

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Purpose – Knowledge is the currency of the current economy, a vital organisational asset and a key to creating a sustainable competitive advantage. The consequent interest in knowledge management (KM) has spurred an exponential increase in publications covering a broad spectrum of diverse and overlapping research areas. The purpose of this paper is to provide a literature review and categorised analysis of the rapidly growing number of KM publications, and offer a comprehensive reference for new-comers embarking on research in the field with a particular focus on the area of knowledge measurement. Design/methodology/approach – A total of 350 articles published in peer-reviewed journals over the last decade are carefully reviewed, analysed and categorised according to their specific subject matter in the KM context. Findings – KM research tends to fall in one of five categories: Ontology of Knowledge and KM, Knowledge Management Systems, Role of Information Technology, Managerial and Social issues, and Knowledge Measurement. Despite the accumulation of extensive publication efforts in some areas, a series of disagreements and a theory-practice gap are revealed as challenging issues that need to be addressed. Research limitations/implications – The scope of this study does not cover KM research in its entirety due to the vast nature of the research field. Originality/value – This paper presents a new birds-eye view of the KM landscape through a novel taxonomy of KM research providing researchers with new insights for future applied research, and offers a comprehensive critical review of major knowledge measurement frameworks.

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“…Micro-blogging services such as Yammer offer similar functionality and usability to Twitter (Riemer et al 2010). Wikis can be used as lightweight alternatives to traditional knowledge management systems (Levy 2009). Enterprise 2.0 has been of great interest to IS researchers (see further Leonardi et al 2013;Richter et al 2011;Williams et al 2013).…”

Section: Enterprise 20mentioning

confidence: 99%