Web Acceptance Model (WAM): Moderating effects of user experience

Castañeda, J. Alberto; Muñoz‐Leiva, Francisco; Luque, Teodoro

doi:10.1016/j.im.2007.02.003

Cited by 315 publications

(230 citation statements)

References 50 publications

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“…It has been widely studied under the different names such as post-adoption behavior (e.g., Lippert & Forman, 2005;Parthasarathy & Bhattacherjee, 1998;Thong et al, 2006), post-acceptance behavior (e.g., Castaneda et al, 2007), loyalty (e.g., Bhattacherjee, 2001b;Zeithaml et al, 1996), and sustainability (e.g., Lin, 2007;van Deventer & Snyman, 2004).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Exploring Factors Influencing Users' Continuance Intention in Social Networking Sites

Park¹

2008

Journal of the Korean Society for information Management

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The success of social networking sites (SNSs) may depend on many factors. Continuance use of SNSs is one of these. Especially, in the Web environment where users can leave one service with a single mouse click, maintaining existing members cost much time and efforts. Without continuance use of SNSs, SNS-based service would not create any value. This study focused on identifying factors influencing users' continuance intention in SNSs. Based on relevant literature review, six influencing factors were initially identified. They were reputation, relational capital, knowledge quality, compatibility, personalization, and satisfaction. Web-based questionnaire survey was conducted and a total of 325 usable responses were collected. Reliability test and two rounds of exploratory factor analyses resulted in identifying five factors. The relationship between the factors and the continuance intention was tested by using multiple regression analyses. The analyses revealed that satisfaction was the most significant factor. Knowledge quality and relational capital also had significant effects while reputation and personalization did not have significant effect on continuance intention. Instead, reputation and personalization showed significance in influencing satisfaction.초 록

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Section: Theoretical Backgroundmentioning

confidence: 99%

Exploring Factors Influencing Users' Continuance Intention in Social Networking Sites

Park¹

2008

Journal of the Korean Society for information Management

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“…focuses on the user experience in terms of both functional and symbolic features. If a company understands design to be an antecedent of user experience, it then concentrates its innovation effort on ensuring a valuable user experience, which in turn impacts user satisfaction (Yoon, 2010), future use (Castañeda, Muñoz-Leiva, & Luque, 2007) and recommendations to other potential users (Santos, Mazzone, Aguilar, & Boticario, 2012).…”

Section: Design Orientationmentioning

confidence: 99%

User-driven innovation: scale development and validation

Tacer

Ruzzier

Nagy³

2018

Economic Research-Ekonomska Istraživanja

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“…Especially, much of the literature addresses (and subsequently finds) the moderating effect of user perceived value) (Bhattacherjee & Premkumar, 2004;Castañeda et al, 2007;Gefen et al, 2003;Gupta & Kim, 2007;Rodgers, Negash, & Suk, 2005). Since user resistance to change highly correlates with technology acceptance behaviors, it is reasonable to assume that user experience also moderates the relationship between user resistance to change and its antecedents (e.g.…”

Section: H7: Sunk Costs Negatively Influence Perceived Valuementioning

confidence: 99%

“…Some studies show that user experience moderates the impact of attitudinal beliefs (e.g. perceived ease of use and perceived usefulness) on behavioral intention (Castañeda, Muñoz-Leiva, & Luque, 2007;Gefen, Karahanna, & Straub, 2003). This also affects all the factors that determine the behavior in question, in an overall manner (Ajzen, 1991).…”

Section: Introductionmentioning

confidence: 99%

Effects of user experience on user resistance to change to the voice user interface of an in‑vehicle infotainment system: Implications for platform and standards competition

Kim

Lee

2016

International Journal of Information Management

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This study examines the effects of user experience on user resistance to change-particularly, on the relationship between user resistance to change and its antecedents (i.e. switching costs and perceived value) in the context of the voice user interface of an in-vehicle infotainment (IVI) system. This research offers several salient findings. First, it shows that user experience positively moderates the relationship between uncertainty costs (one type of switching cost) and user resistance. It also negatively moderates the association between perceived value and user resistance. Second, the research test results demonstrate that users with a high degree of prior experience with the voice user interface of other smart devices exhibit low user resistance to change to the voice user interface in an IVI system. Third, we show that three types of switching costs (transition costs, in particular) may directly influence users to resist a change to the voice user interface. Fourth, our test results empirically demonstrate that both switching costs and perceived value affect user resistance to change in the context of an IVI system, which differs from the traditional IS research setting (i.e. enterprise systems). These findings may guide not only platform leaders in designing user interfaces, user experiences, and marketing strategies, but also firms that want to defend themselves from platform envelopment while devising defensive strategies in platform and standards competition.

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Web Acceptance Model (WAM): Moderating effects of user experience

Cited by 315 publications

References 50 publications

Exploring Factors Influencing Users' Continuance Intention in Social Networking Sites

Exploring Factors Influencing Users' Continuance Intention in Social Networking Sites

User-driven innovation: scale development and validation

Effects of user experience on user resistance to change to the voice user interface of an in‑vehicle infotainment system: Implications for platform and standards competition

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