“…For example, although the American Library Association Council approved a policy on services to patrons with disabilities (Burke, ), many libraries do not have full‐time staff available to assist them, do not fully train staff on their access needs and how to provide assistive technologies, and do not have their own policies for serving patrons with disabilities (Myhill, Hill, Link, Small, & Bunch, ; Wiler & Lomax, ). Subsequently, many households with people with disabilities report that libraries are inaccessible, and physical accessibility may be better than access through assistive technology (Burke, ; Fulton, ). Related, researchers have found that state governments are not meeting the needs of people with disabilities in the way information is presented on websites (Rubaii‐Barrett & Wise, ).…”