WEB-Enabled Government-Citizen Interface in India – The Case of Lokmitra

Abstract

LokMitra (Friend of People) is a web-enabled E-Governance project providing a range of government to citizen (G2C), government to Business (G2B) and government to government (G2G) services in the state of Himachal Pradesh in India. It also solicits active and direct contributions from citizens for improving governance of the state. According to a study by the Department of Information Technology (government of India), the project achieved an overall score of 68.53 on a scale of 0-100, which according to the performance index was considered as a 'Good' Project. This paper provides information on planning and implementation of LokMitra, various services offered, challenges faced during implementation, and its impact on the citizens. A survey carried out as part of the study to gauge the users' perceptions of the quality of services yielded some interesting insights.

E-Governance Initiatives in Maharashtra (India): Problems and Challenges

“…74% users indicated that Bhoomi Kiosk provides error-free documents, which is 63% in case of manual system [22]. Somayajulu Garimella, Srinivas Kolluru [23] in their research article on Lokmitra e-Governance project implemented in Himachal Pradesh stated that 97% of the respondents were literate in the state. More than 80% of the respondents had access to computers and 70% of them were using the internet for accessing various services.…”