2011
DOI: 10.1177/1525822x11419104
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Web versus Mail

Abstract: Despite organisations' widespread Internet use and ready availability of Web survey software, few studies have examined explicitly the impact on employees' responses of using Web as opposed to mail based surveys. Using an experimental design in an environment where employees are IT literate using the Internet in their everyday work, this article addresses this gap using an employee attitude survey distributed to a 50% systematic sample of 3338 employees by mail, remaining employees receiving the survey via a W… Show more

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Cited by 26 publications
(10 citation statements)
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“…For practicality, a nonprobability sampling method, combining self-selecting and snowball sampling, was adopted. The questionnaire was first issued on Facebook as a voluntary selection method (Saunders, 2012; Dana and Dana, 2005), and then shared through email where contacts were asked to fill the questionnaire and share it with other parties. Indeed, this study was initiated prior to COVID-19 to examine Moroccan consumers' intention to buy organic food.…”
Section: Methodsmentioning
confidence: 99%
“…For practicality, a nonprobability sampling method, combining self-selecting and snowball sampling, was adopted. The questionnaire was first issued on Facebook as a voluntary selection method (Saunders, 2012; Dana and Dana, 2005), and then shared through email where contacts were asked to fill the questionnaire and share it with other parties. Indeed, this study was initiated prior to COVID-19 to examine Moroccan consumers' intention to buy organic food.…”
Section: Methodsmentioning
confidence: 99%
“…Response rates by survey type can also vary by the type of person. Younger individuals and those with extensive experience with information technology are more likely to reply to an online survey than to a mailed survey (Saunders, 2012).…”
Section: Choice Of Survey Methodsmentioning
confidence: 99%
“…This is an important success factor to ensure the quality of the data gathered in questionnaire-based research (Groves and Peytcheva, 2008;Saunders et al, 2016). The use of online distribution methods, however, typically results in lower response rates than other survey distribution modes (Hernández Sampieri et al, 2010;Saunders, 2012b;Saunders et al, 2016).…”
Section: Methodsmentioning
confidence: 99%