Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology

AlQeisi, Kholoud; Dennis, Charles; Alamanos, Eleftherios; Jayawardhena, Chanaka

doi:10.1016/j.jbusres.2014.06.016

Cited by 193 publications

(129 citation statements)

References 73 publications

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“…This finding suggests that banks having an attractive screen layout and design with clear and simple menus easily make the customers to engage in e-banking services. This empirical evidence has provided significant support for the e-banking literature (Al-Qeisi et al, 2014;Casaló et al, 2008;Pikkarainen et al, 2004;Poon, 2007;Sohail & Shanmugham, 2003).…”

Section: Discussionsupporting

confidence: 52%

“…Within the last two decades, the TAM has been tested, refined, and extended to better understand the intention to use technology. Therefore, researchers have predominantly used the TAM to understand the e-banking practices (Al-Qeisi, Dennis, Alamanos, & Jayawardhena, 2014;Diatmika, Irianto, & Baridwan, 2016;Martins, Oliveira, & Popovič, 2014;Park, Baek, Ohm, & Chang, 2014;Pikkarainen et al, 2004). Besides, TAM offered a strong and simple explanation of the acceptance of technology and the behavior of the technology users (Davis, 1989) and it predicts the usage behavior of a new technology by its users (Venkatesh & Davis, 2000).…”

Section: Underpinning Theory Of Technology Acceptance Model (Tam)mentioning

confidence: 99%

“…In this way, firms can gain abundant benefits from well-designed websites (Al-Qeisi et al, 2014). Therefore the contents on website is one of the major factors influencing e-banking practices (Casaló et al, 2008;Poon, 2007;Sohail & Shanmugham, 2003).…”

Section: The Dimensions Of E-banking Practices and Their Influences Omentioning

confidence: 99%

See 2 more Smart Citations

Enhancing Customer Loyalty Through E-Banking Practices

Konalingam¹,

Umanakenan²,

Achchuthan³

et al. 2017

BMS

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Enhancing customer loyalty serves as a basic strategy for gaining competitive advantage in the banking industry and enables bankers to make a loyal customer base. The purpose of this work is to propose and empirically investigate a comprehensive mechanism for enhancing customer loyalty to banks via e-banking practices. A questionnaire derived from previous studies and the relevant literature was completed by 472 bank customers in Jaffna city, Sri Lanka. Multiple regression analysis was performed to test hypotheses. The results indicated

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Section: Discussionsupporting

confidence: 52%

Section: Underpinning Theory Of Technology Acceptance Model (Tam)mentioning

confidence: 99%

See 1 more Smart Citation

Enhancing Customer Loyalty Through E-Banking Practices

Konalingam¹,

Umanakenan²,

Achchuthan³

et al. 2017

BMS

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“…It was found that website colour appeal was a significant determinant for website trust and satisfaction with differences noted across cultures. As regards website design quality and usage behaviour, Al-Qeisi et al (2014) found that the technical, general content and appearance dimensions of a website were most important for users. Further, Lin and Lu (2000) examined why users accepted or rejected a website and how user's acceptance was affected by the features (i.e., information quality of a website, response time and system accessibility) provided by a website.…”

Section: Website Designmentioning

confidence: 99%

Managing online environment cues: evidence from Generation Y consumers

Matić

Vojvodić

2017

IJEMR

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Previous studies revealed that consumers' interpretations of online environment exerted a powerful influence over buying intention. The paper aimed to investigate the difference between Generation Y online buying behaviour and online environment cues. The paper also explored the relation between Generation Y online buying behaviour and consumers' intention in an online environment. The data were collected using an online survey on a sample of 515 Croatian Generation Y consumers from the Dubrovnik-Neretva County. The data were analysed using factor analysis and analysis of variance. The findings indicated that online consumers were influenced by three major factors, compulsiveness, impulsiveness and functionality. The results also revealed that online environment cues (ease of use, website quality and attractiveness, and website design) had a significant influence on Generation Y consumers who purchased online due to compulsivity and functionality. Additionally, the significant moderately strong relationship was found between online environment cues and consumers' intentions towards online buying.

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“…In the case of internet banking, Al-Qeisi et al [22] show that the direct effect of effort expectancy on internet banking usage is non-significant, when performance expectancy is included as an intervening variable, highlighting the importance of performance expectancy above effort expectancy. In the current study, the antecedents of performance expectancy into the context of the online fashion industry and participants in the study having experience in using fashion websites are explored.…”

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

Customers’ Online Interaction Experiences with Fashion Brands: E-Information and E-Buying

Loureiro¹

2017

E-Business - State of the Art of ICT Based Challenges and Solutions

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Online platforms (such as websites, blogs, social networks, crowdsourcing) enable consumers to interact with companies and brands in new ways. This chapter is the irst atempt to go further and analyse how perceived fashion website quality, social inluence and recommendation, credibility, and experience inluence fashion consumer behaviour, considering performance expectancy as the core element of online trust, satisfaction and word-of-mouth. The proposed model is tested in the context of the fashion industry. Data comprises a sample of generation Y users of fashion websites to get information and buy clothes. In order to collect data, convenience mall-intercept sampling (Lisbon city centre area) served to draw a broad cross-section of consumers. Researchers used tablets to be used by consumers to answer the online survey. The inal sample consisted of 312 participants. The instruments employed were adapted from previous studies and pilottested with a group of master's students to verify the clarity of meaning and comprehension. Findings reveal the stronger inluence of perceived quality and experience on the performance expectancy. Performance expectancy, in turn, exercises a positive efect on satisfaction and word-of-mouth.

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Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology

Cited by 193 publications

References 73 publications

Enhancing Customer Loyalty Through E-Banking Practices

Enhancing Customer Loyalty Through E-Banking Practices

Managing online environment cues: evidence from Generation Y consumers

Customers’ Online Interaction Experiences with Fashion Brands: E-Information and E-Buying

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