Website quality and customer's behavioural intention: an exploratory study of the role of information asymmetry

Chiu, Hung-Chang; Hsieh, Yi-Ching; Kao, Ching-Yi

doi:10.1080/14783360500054277

Cited by 113 publications

(58 citation statements)

References 37 publications

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“…Exploring the relationship between website quality and customer's behavioural intention across search, experience and credence goods/services, Chiu et al (2005) suggested that the factors of connectivity, interactivity, playfulness, and learning had positive impacts on customer's behavioural intention for search goods/services. As regards satisfaction and trust, Liang and Chen (2009) stated that website quality influenced customer satisfaction and trust, except for the link between information quality and customer trust.…”

Section: Website Quality and Attractivenessmentioning

confidence: 99%

Managing online environment cues: evidence from Generation Y consumers

Matić

Vojvodić

2017

IJEMR

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Previous studies revealed that consumers' interpretations of online environment exerted a powerful influence over buying intention. The paper aimed to investigate the difference between Generation Y online buying behaviour and online environment cues. The paper also explored the relation between Generation Y online buying behaviour and consumers' intention in an online environment. The data were collected using an online survey on a sample of 515 Croatian Generation Y consumers from the Dubrovnik-Neretva County. The data were analysed using factor analysis and analysis of variance. The findings indicated that online consumers were influenced by three major factors, compulsiveness, impulsiveness and functionality. The results also revealed that online environment cues (ease of use, website quality and attractiveness, and website design) had a significant influence on Generation Y consumers who purchased online due to compulsivity and functionality. Additionally, the significant moderately strong relationship was found between online environment cues and consumers' intentions towards online buying.

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Section: Website Quality and Attractivenessmentioning

confidence: 99%

Managing online environment cues: evidence from Generation Y consumers

Matić

Vojvodić

2017

IJEMR

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“…Huang and Liaw (2005) define online shopping attitude as "an individual's overall evaluation of online shopping as a way of shopping." As similar general attitude definition, Chiu et al (2005) define attitude towards online shopping as "a consumer's positive or negative evaluations, emotions, or action tendencies related to toward accomplishing the purchasing behavior on the internet." Yang et al (2007) indicate attitude towards online shopping is a significant predictor of online purchase intentions.…”

Section: Attitude Toward Online Shoppingmentioning

confidence: 99%

“…Many of researchers (Dodds et al, 1991;Parasuraman & Grewal, 2000;Chiu et al, 2005;Hume, 2008) indicate that perceived utilitarian value has a positive relationship with intention to purchase/repurchase. Pura (2005, p. 537) emphasizes the importance of "getting what customer need in a certain situation".…”

Section: Perceived Utilitarian Valuementioning

confidence: 99%

Determining the Effects of Perceived Utilitarian and Hedonic Value on Online Shopping Intentions

Avcilar

Özsoy

2015

IJMS

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In today's digital world, the Internet is having vigorous and transformational effects on consumer's behavior. Over the past ten years, consumers all over the world have increasingly used the Internet as an efficient medium in their shopping experience. Online retailers are trying to influence consumers shopping attitude and behavior by creating renewed shopping experiences in order to sustain their business under the catastrophic destructive competition among online and offline retailers. In the catastrophic destructive rivalry environment, it is vital for retailers to understand online consumers' beliefs, attitudes, shopping intentions and behavior toward online shopping. Therefore, this study was designated to clarify consumers' online shopping intentions within the online shopping environment. This study extends the technology acceptance model (TAM) and consumer perceived value theory.In the data gathering process, we used convenience sampling and face-to-face interviews techniques. The 400 valid questionnaires were gathered from the Internet shoppers who voluntarily participated with in our research in Osmaniye, Turkey. In order to test the research model, we used Partial Least Squares (PLS-PM) analysis method. The analysis results provide strong support for the research model. Particularly, perceived usefulness, hedonic value, and online shopping satisfaction dimensions have statistically positive effect on online shopping intentions. The findings suggest that perceived usefulness and positive online shopping attitude plays a significant role in increasing both perceived utilitarian and hedonic online shopping value. In addition, online shopping satisfaction and hedonic value have a significant effect on consumer online shopping intentions. Finally, analysis results give some useful insights into the consumers' online shopping intentions.

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“…Extended perceived utilitarian value will decrease customer's requirement to search options, however, perceived value is declining, customers will move to another products or services (Anderson & Srinivasan, 2003;Chang, 2006). To the extant literature, scholars reveal that utilitarian value has a positive effect on a purchase and repurchase intention (Dodds et al, 1991;Parasuraman & Grewal, 2000;Chiu et al, 2005;Hume, 2008). In the case of a purchasing via mobile devices provides higher utilitarian value.…”

Section: Perceived Utilitarian Valuementioning

confidence: 99%

The Antecedents of Mobile Repurchasing Intentions: An Empirical Investigation among Turkish Mobile Shoppers

Avcilar¹,

Alkevli²

2017

IJBM

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In today's digital world, consumers have progressively utilized the mobile Internet in their mobile shopping transactions. Mobile retailers are forcing themselves to impact consumers' mobile shopping attitude and behavior by generating new shopping experiences on the purpose of their business life cycle under the threat of destructive competitive factors between retailers operating both in conventional and online stores. Considering the destructive competitive business conditions, it is crucial for mobile retailers to understand mobile shoppers' beliefs, attitudes mobile shopping intentions, and behavior related to mobile shopping. Thus, the aim of this research is to examine an extended Technology Acceptance Model (TAM), Consumer Perceived Value and Flow theory that will ensure eloquent comprehension of making purchases via mobile devices. Indeed, utilitarian and hedonic value, perceived enjoyment and flow dimensions are added into the research model.In data collection phase, convenience sampling method was used and face-to-face interviews methods were exercised. The 400 valid questionnaires were collected from the mobile shoppers who willingly participate with our research in Adana, Turkey. In order to test the research model, we used Partial Least Squares (PLS-PM) analysis method. The study results enable significant support for the proposed research model. Analysis result reveals that perceived ease of use, perceived usefulness, perceived enjoyment, mobile shopping flow experience, mobile shopping attitude, mobile shopping satisfaction, perceived utilitarian value, and hedonic value dimensions positively affect mobile repurchase intentions.

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Website quality and customer's behavioural intention: an exploratory study of the role of information asymmetry

Cited by 113 publications

References 37 publications

Managing online environment cues: evidence from Generation Y consumers

Managing online environment cues: evidence from Generation Y consumers

Determining the Effects of Perceived Utilitarian and Hedonic Value on Online Shopping Intentions

The Antecedents of Mobile Repurchasing Intentions: An Empirical Investigation among Turkish Mobile Shoppers

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