What affects consumer behavior in mobile health professional diagnosis applications

Galetsi, Panagiota; Katsaliaki, Korina; Kumar, Sameer; Ferguson, Mark

doi:10.1111/deci.12550

Cited by 10 publications

(6 citation statements)

References 78 publications

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“…The results showed that the main components and key categories of mobile apps combining healthy eating and exercise are “social support, connectedness, and mindfulness”; “goal setting, tracking, and advice for exercising”; “tips and advice for food and home workouts”; and “digital score connection and mood management.” These findings may help organize app features into key components and categories. This corresponds with some recent efforts [ 67 ] that have shown the dimensions of app features in clinical domains to help health experts in the diagnosis process. The dimensions mentioned in the recent studies [ 67 ] are fulfilling consumers’ short-term and long-term needs (usefulness: functionality and information quality); apps’ ease of use (usability: guidance, social sharing, and tutorial); and “trust app features (privacy, security, and reliability).” Importantly, the results of this study contribute to the growing body of knowledge supporting the construction of effective mobile apps that aim to enhance health behaviors not only in clinical population but also in general public [ 68 ].…”

Section: Discussionsupporting

confidence: 86%

“…These findings may help organize app features into key components and categories. This corresponds with some recent efforts [67] that have shown the dimensions of app features in clinical domains to help health experts in the diagnosis process. The dimensions mentioned in the recent studies [67] are fulfilling consumers' short-term and long-term needs (usefulness: functionality and information quality); apps' ease of use (usability: guidance, social sharing, and tutorial); and "trust app features (privacy, security, and reliability)."…”

Section: Principal Findingssupporting

confidence: 87%

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Unveiling Consumer Preferences and Intentions for Cocreated Features of a Combined Diet and Physical Activity App: Cross-Sectional Study in 4 European Countries

Mahmoodi Kahriz,

Snuggs,

Sah

et al. 2023

JMIR Hum Factors

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Background Numerous mobile health apps are marketed globally, and these have specific features including physical activity tracking, motivational feedback, and recipe provision. It is important to understand which features individuals prefer and whether these preferences differ between consumer groups. Objective In this study, we aimed to identify consumers’ most preferred features and rewards for a mobile app that targets healthy eating and physical activity and to reduce the number of individual mobile health app features to a smaller number of key categories as perceived by consumers. In addition, we investigated the impact of differences in consumers’ BMI and self-efficacy on their intention to use and willingness to pay for such an app. Finally, we identified the characteristics of different target groups of consumers and their responses toward app features via cluster analysis. Methods A total of 212 participants from France, Italy, the United Kingdom, and Germany were recruited via the web to answer questions about app features, motivation, self-efficacy, demographics, and geographic factors. It is important to note that our study included an evenly distributed sample of people in the age range of 23 to 50 years (23-35 and 35-50 years). The app features in question were generated from a 14-day cocreation session by a group of consumers from the United Kingdom and the Republic of Ireland. Results “Home work out suggestions,” “exercise tips,” and “progress charts” were the most preferred app features, whereas “gift vouchers” and “shopping discounts” were the most preferred rewards. “Connections with other communication apps” was the least preferred feature, and “charitable giving” was the least preferred reward. Importantly, consumers’ positive attitude toward the “social support and connectedness and mindfulness” app feature predicted willingness to pay for such an app (β=.229; P=.004). Differences in consumers’ health status, motivational factors, and basic demographics moderated these results and consumers’ intention to use and willingness to pay for such an app. Notably, younger and more motivated consumers with more experience and knowledge about health apps indicated more positive attitudes and intentions to use and willingness to pay for this type of app. Conclusions This study indicated that consumers tend to prefer app features that are activity based and demonstrate progress. It also suggested a potential role for monetary rewards in promoting healthy lifestyle behaviors. Moreover, the results highlighted the role of consumers’ health status, motivational factors, and socioeconomic status in predicting their app use. These results provide up-to-date, practical, and pragmatic information for the future design and operation of mobile health apps.

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Section: Discussionsupporting

confidence: 86%

Section: Principal Findingssupporting

confidence: 87%

Unveiling Consumer Preferences and Intentions for Cocreated Features of a Combined Diet and Physical Activity App: Cross-Sectional Study in 4 European Countries

Mahmoodi Kahriz,

Snuggs,

Sah

et al. 2023

JMIR Hum Factors

View full text Add to dashboard Cite

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“…Organizations leverage mobile apps to boost employee productivity, reduce costs, and provide exceptional customer experiences, thereby driving digital transformation and achieving business success (Chakraborty et al, 2022). mobile apps, and so on (Galetsi et al, 2021;Galetsi et al, 2023;Santos-Vijande et al, 2022). Mobile apps have also contributed to the rise of m-banking, with banks worldwide investing heavily to improve customer services and leverage digital technology for better, cost-effective services (Sharma et al, 2022).…”

Section: The Importance Of Mobile Apps In Driving Digital Transformationmentioning

confidence: 99%

“…They have revolutionized communication, enabling instant messaging, voice calls, and video calls globally (Kim et al, 2015). The advent of social media apps, in particular, have reshaped information sharing and fostered the formation of new digital communities (Gu et al, 2022). In addition to communication, mobile apps empower consumers with on‐demand services, ranging from transportation and food delivery to accommodation (Albayrak et al, 2023; Furunes & Mkono, 2019; Lanamaki et al, 2020).…”

Section: Mobile Apps and Digital Transformationmentioning

confidence: 99%

Digital transformation: A multidisciplinary perspective and future research agenda

Paul,

Ueno,

Dennis

et al. 2024

Int J Consumer Studies

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Digital transformation has had an unprecedented influence on all sectors of business over the last decade. We are now entering an era characterized by the extensive digital transformation of businesses, society, and consumers. Therefore, digital transformation has become a pivotal focus for organizations across various sectors in recent years. Despite differing scholarly perspectives on the concept and elements of digital transformation, a consensus exists that it significantly impacts consumer decisions and necessitates organizational adaptation. Recent challenges such as the COVID‐19 pandemic have further accelerated the need for digital transformation and its effects on consumers. This necessitates an editorial perspective on this most important topic to establish future research agenda encompassing the various dimensions of digital transformation. The purpose of this editorial perspective is to review research on digital transformation from a multidisciplinary viewpoint and provide insights into several key domains—Internet‐of‐Things, social media, mobile apps, artificial intelligence, augmented and virtual reality, the metaverse, and corporate digital responsibility—that are poised to fuel the pace of digital transformation. Each domain is analyzed through a lens of introduction, role, importance, multifaceted impact, and conclusions. Future research directions are suggested.

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“…User preference and usage are important factors in the growth of the mobile medical market ( Muro-Culebras et al, 2021 ). Furthermore, there is a significant positive association between the number of users who download and utilize mobile medical apps and the quality and evaluation outcomes of mobile medical products ( Galetsi et al, 2021 ).…”

Section: Literature Reviewmentioning

confidence: 99%

An Emerging Market: The Impact of User Selection on the Decision-Making Behavior of Mobile Medical Businesses in China

Wei

Zhou

et al. 2022

Front. Psychol.

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BackgroundUser selection is an important guarantee for the sustainable development of mobile medical businesses. Under the background of increasingly fierce competition, the decision-making behavior of mobile medical businesses will directly affect the choice of the behavior of users.MethodsThe study constructs the decision-making behavior model of mobile medical business based on the user choice and adds the role of people in government. It uses the game method to explore the relationship between the government, mobile medical business, and users. Finally, it makes an example analysis. Empirical research is conducted to demonstrate the influence of different parameter changes on the results.ResultsThe results show that in the absence of government intervention, users’ choice of filtering information will create a bad environment for mobile medical businesses, and further will be reduced, and the expected utility of businesses will not be affected causing a reduction in expected utility of companies. Similarly, government regulations can effectively improve the mobile medical environment and enhance the expected utility of mobile medical companies.ConclusionThe government needs to formulate relevant laws and regulations to ensure the orderly operation of the mobile medical market and strengthen government supervision. It is necessary to conduct publicity and education to protect the fundamental interests of users and businesses.

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What affects consumer behavior in mobile health professional diagnosis applications

Cited by 10 publications

References 78 publications

Unveiling Consumer Preferences and Intentions for Cocreated Features of a Combined Diet and Physical Activity App: Cross-Sectional Study in 4 European Countries

Unveiling Consumer Preferences and Intentions for Cocreated Features of a Combined Diet and Physical Activity App: Cross-Sectional Study in 4 European Countries

Digital transformation: A multidisciplinary perspective and future research agenda

An Emerging Market: The Impact of User Selection on the Decision-Making Behavior of Mobile Medical Businesses in China

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