Design An observational, retrospective cohort study reviewing medical records, and a separate consecutive non-randomized study of patient satisfaction.Setting Health care centre in primary care.Participants 432 patients with musculoskeletal disorders, primarily assessed by a physiotherapist. 51 of these patients and 42 patients assessed by a GP answered a patient satisfaction questionnaire.Interventions Primary assessment and management of patients with musculoskeletal disorders.Main outcome measures Data from medical records including a 3-month follow-up, and patient satisfaction questionnaire.Results Eighty-five percent of patients (367/432) did not need to see a GP. Serious pathologies were found among the 6% (26/432) of the patients whom the physiotherapist referred to a GP, while none were found among the other 9% (39/432) who later returned for a GP appointment. Patients assessed by a physiotherapist were more satisfied with the information received about their disorders and about self-care than those assessed by a GP.They also had higher confidence in the physiotherapist's ability to assess their disorder (p<0.002).
ConclusionPhysiotherapists can be considered primary assessors of patients with musculoskeletal disorders in primary care as few patients needed additional assessment by a GP, patients with confirmed serious pathologies had been identified by the physiotherapist, and the patients were satisfied with the assessment by the physiotherapist.3