What Are the Determinants of Consumers'  Online Reviews Adoption for Hotel  Bookings: A Structural Equation Modelling  Approach

Lata, Suman; Rana, Krishma

doi:10.33776/et.v11i1.5354

Cited by 11 publications

(2 citation statements)

References 66 publications

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“…Many scholars have empirically tested that online travel reviews significantly positively impact consumers' booking intentions (Lu et al, 2013;Sparks et al, 2013;Torres et al, 2015;Zhao et al, 2015). Lata and Rana (2021) also verified that information quality is a predictor for online hotel booking intentions. Based on the above literature, this study presumes H1.…”

Section: Travel Intentionmentioning

confidence: 96%

Effects of social media tourism information quality on destination travel intention: Mediation effect of self-congruity and trust

Wang

Yan²

2022

Front. Psychol.

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The asymmetry of tourism information makes social media an important information source. Previous research has been conducted on the influence of tourist-generated content on tourism consumption behavior, but few studies have concentrated on the mechanism of tourism information quality on consumers’ travel intention in the social media environment. Adopting the Elaboration Likelihood Model, this paper aims to investigate how the information quality of social media affects consumers’ travel intention rationally and emotionally and the moderation effect of tourists’ prior knowledge. The empirical results indicate that the quality of social media information positively affects travel intention and self-congruity and trust mediates the relationship between the quality of social media information and travel intention. Moreover, this study identified that tourists’ prior knowledge negatively modifies the relationship between information quality and self-congruity in line with the proposed hypotheses. The research explores the influence mechanism of tourist-generated content quality on consumers’ travel intention, which benefits destination management and content marketing.

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Section: Travel Intentionmentioning

confidence: 96%

Effects of social media tourism information quality on destination travel intention: Mediation effect of self-congruity and trust

Wang

Yan²

2022

Front. Psychol.

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“…In the digital world, many researchers are focusing their efforts on identifying various factors that influence travelers' online hotel booking intent. Thus, in [16], an analysis of information is carried out that can be useful and significant when choosing a particular hotel. The emphasis is on the fact that hotel managers need to monitor negative reviews and take certain measures to overcome these problems.…”

Section: Literature Review and Problem Statementmentioning

confidence: 99%

Improving the organizational and economic support for the development of enterprises in the hospitality industry in the use of information and communication technologies

Petrovska

Safronova

Mіtal

et al. 2021

EEJET

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Conceptual foundations of organizational and economic support for the development of enterprises in the hospitality industry have been developed, taking into account the level of use of information and communication technologies. It has been determined that the main results of the influence of information technologies on the hospitality industry are the optimization of business processes, as well as the transformation of the target consumer of hospitality services. The types of information and communication technologies are systematized depending on the direction of the business processes of the cycle of providing hospitality services. It has been substantiated that through the active use of information and communication technologies, hospitality industry enterprises satisfy the needs of customers in full in accordance with modern requirements. The relationship was established between the results of assessing the level of organizational and economic support for the development of information and communication technologies and the strategic choice of enterprises in the hospitality industry. Three types of strategies are identified – information expansion, improvement, retention and further development – depending on the low, medium and high level of development of information and communication technologies, respectively. The directions of increasing the level of development of information and communication technologies of the hospitality industry at different levels are proposed. The developed theoretical and methodological provisions can be useful in the formation of the concept of strategic development of the hospitality industry. The use of the proposed toolkit reflects the results, both quantitatively (increasing demand for hospitality services, improving financial performance, etc.) and in a qualitative form (improving the quality of service, creating a positive image, etc.).

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Assessing the impact of perceived social media usefulness on Indian millennials’ online booking decision

et al. 2023

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What Are the Determinants of Consumers' Online Reviews Adoption for Hotel Bookings: A Structural Equation Modelling Approach

Cited by 11 publications

References 66 publications

Effects of social media tourism information quality on destination travel intention: Mediation effect of self-congruity and trust

Effects of social media tourism information quality on destination travel intention: Mediation effect of self-congruity and trust

Improving the organizational and economic support for the development of enterprises in the hospitality industry in the use of information and communication technologies

Assessing the impact of perceived social media usefulness on Indian millennials’ online booking decision

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