What Determines Customers’ Perception of Banking Communication? An Empirical Evidence From Commercial Banks of Nepal

Paudel, Udaya Raj; Parajuli, Seeprata; Devkota, Niranjan; Mahapatra, Sushanta Kumar

doi:10.1142/s2194565920500190

Cited by 27 publications

(27 citation statements)

References 37 publications

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“…In our research the population are those investors who invest in the stock market through online. The sample size can be derived by computing following formula n = Z 2 pq/d 2 [19,20]. Where, n = sample size required for study, standard tabulated value for 5% level of significance = z, p= Prevalence of customer awareness on banking communication, q= 1-p and d = degree of accuracy, usually set at 0.05 level.…”

Section: Study Area Population and Samplementioning

confidence: 99%

Online Trading Effectiveness in Nepal Share Market: Investors Awareness, Challenges and Managerial Solution

Devkota

Budhathoki

Paudel

et al. 2021

AJEBA

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Over a long time, the developing businesses have a brief history of victory all due to web. The online exchange forms of back comprehensive of buying and offering of bonds, stocks and other ventures, these all comes beneath online exchanging. Even though the world has already adopted the online trading, in Nepal it was recently introduced. This paper aims to explore online trading effectiveness in Nepal Share Market. Explanatory research design is applied in this study. Both primary and secondary sources are used for collecting various data and information in the study. Quantitative technique is used for data analysis. Most of the respondents responded that they are involved and fully aware of the online trading. Majority of respondent agreed that they use both fundamental analysis as well as technical analysis for online trading. Similarly, most of the respondents expressed their opinion that technological factor caused problem on online trading.

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Section: Study Area Population and Samplementioning

confidence: 99%

Online Trading Effectiveness in Nepal Share Market: Investors Awareness, Challenges and Managerial Solution

Devkota

Budhathoki

Paudel

et al. 2021

AJEBA

Self Cite

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“…This study follows a convenient sampling technique, as there is no proper record of the customers and their time to come and go to the banks and use plastic money. The sample size for the study is determined with the help of Singh & Masuku (2014), Paudel et al (2020).…”

Section: Study Area Population Sample Selection and Datamentioning

confidence: 99%

“…It indicates that a communication gap prevails in Nepalese banks to promote and attract customers towards their service and product. In their study, Paudel et al (2020), Parajuli et al (2020) and find that banking communication plays a vital role to promote and control services provided by the bank among their staff and customers.…”

Section: Introductionmentioning

confidence: 99%

Using Plastic Money (Cards) in Kathmandu Valley: Users’ Knowledge, Current Use, Challenges and Way-forward

Devkota¹,

Shakya²,

Parajuli³

et al. 2021

IJBME

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This study aims to understand the users’ knowledge about plastic money, its current use, challenges they faced and way-forward. Based on descriptive research design, primary data is used for the purpose as per its suitability. A structured questionnaire has been arranged with the help of KOBO and devised for the information assortments from 404 plastic money users. Results found that people who use plastic money usually work in banks and financial institutions (33.87%) and are from the nuclear family (62.62%), with income between 25001 – 50000 (56%). 95.79 % of the respondents know about plastic money, and 86.3 % have plastic money. 88 % of respondents said they feel safe while using plastic money. 40.72% of respondents have faced challenges and problems while using plastic money. The majority (79.28%) of respondents believed that using the bank's services could be solved. It can be solved by giving training (34.85%), quick response to the problem raised by users (44.32%), update technology (34.47%) and keep a good network in the ATMs (71.79%) and quick solutions to the user's problems (75.76%). This study concludes that hassle-free transactions, a low-interest rate of credit cards, attractive advertisement, and awareness of how plastic money can use help and attract users of plastic money. .

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“…The formula used to work out the sample size for the survey is n = N*X / (X + N -1), where X = Z α/2 2 *p*(1-p) / MOE 2 , and Z α/2 is the critical value of the Normal distribution at α/2 (e.g. for a confidence level of 95%, α is 0.05 and the critical value is 1.96) (Paudel et al, 2020), MOE is the margin of error (undertaking for 5%), p is the sample proportion (50%), and N is the population size (11000). Calculating sample size based on this formula is 371.…”

Section: Study Population Sampling Technique and Sample Size Determinationmentioning

confidence: 99%

Challenges on Taxi Management in Kathmandu Valley

Devkota¹,

Ghimire

Bhandari

et al. 2021

IJFR

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Taxi as a means of transportation has been emerging as a handy option for people of any age for any occasion if they need to travel. Thus, this study aims to analyze challenges on taxi management in Kathmandu valley, Nepal, from the perspective of taxi drivers. A descriptive method is applied in the survey, and qualitative analysis is made among 386 taxi drivers of Kathmandu valley. The study's findings revealed that 77% of taxi drivers face challenges in the valley. Significant challenges arise from increasing private vehicles and easy access to public transportation, emergence of online vehicle service providers, government rules and regulations, and parking difficulties. Therefore, the study concludes that policymakers and responsible authorities should consider the strategy to improvise the overall taxi management system in the valley. This study can be useful to concerned authorities in taxi management services to make strategies for the betterment and to mitigate the challenges in the field. If the taxi management system got effective, that would be encouragement for other vehicle management.

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What Determines Customers’ Perception of Banking Communication? An Empirical Evidence From Commercial Banks of Nepal

Cited by 27 publications

References 37 publications

Online Trading Effectiveness in Nepal Share Market: Investors Awareness, Challenges and Managerial Solution

Online Trading Effectiveness in Nepal Share Market: Investors Awareness, Challenges and Managerial Solution

Using Plastic Money (Cards) in Kathmandu Valley: Users’ Knowledge, Current Use, Challenges and Way-forward

Challenges on Taxi Management in Kathmandu Valley

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