What Do Consumers Say They Want and Need During a Psychiatric Emergency?

Allen, Michael; Carpenter, Daniel; Sheets, John L.; Miccio, Steven; Ross, Ruth

doi:10.1097/00131746-200301000-00005

Cited by 130 publications

(131 citation statements)

References 4 publications

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“…Not being listened to was another common complaint (Allen et al 2003), further described by Clarke and colleagues (2007) as diagnostic overshadowing where the history of a mental illness diagnosis overshadowed other reasons the consumer may have for attending the ED. Summers and Happell (2003) further reported consumers' need to be seen holistically.…”

Section: Consumer Perspectivesmentioning

confidence: 99%

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Emergency department staff attitudes towards mental health consumers: A literature review and thematic content analysis

Clarke

Usick

Sanderson

et al. 2013

Int J Mental Health Nurs

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Visits to the Emergency Department (ED) for mental health reasons account for 10 to 15% of all visits. Consumers of mental health ED services, however, report that they often feel sent to the back of the queue and that their mental health concerns are not taken seriously, suggesting that societal stigma has impacted their care in the ED. In this paper, we systematically explore the research concerning the attitudes of ED professional staff towards those that present with issues related to mental health. Four themes emerge from the literature: consumer perspectives whose tenor is generally one of negativity; staff-reported attitudes and influencing factors such as age, experience, and confidence in working with mental health presentations; the environmental climate of the ED which may not be conducive to good mental health care; and interventions which have been used to evaluate changes in attitudes.

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Section: Consumer Perspectivesmentioning

confidence: 99%

“…Quotes from consumers described contact with some empathetic individuals who provided information and support (Allen et al 2003, Clarke et al 2007, Summers & Happell 2003). This will be discussed further from the perspective of the healthcare provider.…”

Section: Consumer Perspectivesmentioning

confidence: 99%

Emergency department staff attitudes towards mental health consumers: A literature review and thematic content analysis

Clarke

Usick

Sanderson

et al. 2013

Int J Mental Health Nurs

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“…Research has found that consumer relationships with providers have a bearing on medication adherence. Consumers want providers to listen to, and respect, their views around medication (Allen, Carpenter, Sheets, Miccio, & Ross, 2003;Day et al, 2005;Happell, Manias, & Roper, 2004;Malins, Oades, Viney, & Aspden, 2006). Other studies underline the need for collaboration between consumers and providers, and for consumer training, so that they will be able to participate more fully in treatment decisions (Deegan & Drake, 2006;Kopelowicz & Liberman, 2003;Mueser et al, 2002).…”

Section: Recovery and New Approaches To Medicationmentioning

confidence: 99%

The Importance of Medication in Consumer Definitions of Recovery from Serious Mental Illness: A Qualitative Study

Piat

Sabetti

Bloom

2009

Issues in Mental Health Nursing

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The role of medication in the recovery of mental health consumers is important. In the context of a multi-site Canadian study on the meaning of recovery, five themes related to medication and recovery emerged from qualitative interviews with 60 consumers. For these consumers, recovery meant: finding a medication that works; taking medication in combination with services and supports; complying with medication; having a say about medication; and living without medication. Findings underlined consumers' need to communicate their concerns around medication and be supported in developing self-management strategies and more collaborative relationships with providers. The study suggests an expanded role for nursing practice in these areas.Recovery from serious mental illness has emerged over the past two decades as a worldwide paradigm in mental health, challenging traditional biomedical models of care. Longitudinal studies have challenged century-long beliefs aboutmental illness as an inevitably deteriorative condition, establishing that the course of mental illness is heterogeneous and that recovery often occurs spontaneously

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“…En consonancia con lo hallado en trabajos previos, se aprecia una elevada satisfacción con el comportamiento, actitud y competencia de los profesionales (Berghofer et al, 2001;Biegel et al 1995;Blais et al, 2002;Eytan et al, 2004;Gigantesco et al 2002;Kuosmanen et al, 2006); en cambio, se aprecia poca satisfacción en ambos grupos con la información recibida de los profesionales (Allen et al, 2003;Gigantesco et al 2002;Kuosmanen et al,2006) y con la posibilidad de implicación en el programa de tratamiento (Bhugra et al, 2000;Gigantesco et al, 2002). Proveer de información a pacientes y a familiares resulta crucial y no es éste el primer estudio que habla de su importancia.…”

Section: Discussionunclassified

“…Los resultados de la mayoría de trabajos afirman que los pacientes psiquiátricos se encuentran muy satisfechos con las cualidades humanas, el comportamiento y el trato recibido de los profesionales (Anczewska, Indulska, Raduj, Pałyska y Prot, 2007;Gigantesco, Picardi, Chiaia, Balbi y Morosini, 2002;Kuosmanen, Hätönen, Jyrkinen, Katajisto y Välimäki, 2006) pero moderadamente satisfechos con la información recibida sobre la enfermedad mental y el tratamiento farmacológico (Allen, Carpenter, Sheets, Micco y Ross, 2003;Gigantesco et al, 2002;Kuosmanen et al, 2006), así como con la posibilidad de implicación en la planificación del tratamiento (Bhugra, La Grenade y Dazzan, 2000;Gigantesco et al, 2002).…”

Section: Introductionunclassified

Satisfaction levels of patients and their families with a Psychiatric Hospital Unit.

et al. 2012

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Resumen: Durante las últimas décadas se ha desarrollado un interés creciente por el estudio de la satisfacción de los pacientes psiquiátricos con los servicios de salud mental dado que puede influir de forma importante en la adherencia al tratamiento y la evolución clínica. La satisfacción de los pacientes psiquiátricos constituye un indicador de la calidad de dichos servicios y es un importante predictor de la futura utilización que los pacientes harán de los servicios y de su cooperación con el tratamiento. En nuestro país existen pocos estudios de satisfacción con las unidades de hospitalización psiquiátrica. En este trabajo se analiza la satisfacción de pacientes ingresados en una unidad de hospitalización psiquiátrica y de sus familiares. Los resultados ponen de manifiesto una satisfacción general elevada con el servicio recibido en la unidad, siendo particularmente alta con el comportamiento y la competencia percibida en los profesionales, y más moderada con la información recibida y la posibilidad de implicación en el plan de tratamiento. Se analiza además la influencia que ejercen determinadas variables (sociodemográficas, relacionadas con el ingreso, relacionadas con la enfermedad mental y el funcionamiento social) sobre la satisfacción de los pacientes psiquiátricos y de sus familiares. Palabras clave: satisfacción pacientes; satisfacción familiares; unidad de hospitalización psiquiátrica; esquizofrenia; trastorno bipolar.Title: Satisfaction levels of patients and their families with a Psychiatric Hospital Unit. Abstract: In recent decades there has been growing interest in examining patient satisfaction since it can have great influence on the patients' adherence to treatment and their clinical evolution. Similarly, it has been demonstrated that the satisfaction of psychiatric patients is an indicator of the quality of mental health services. It has also been demonstrated that it is a strong predictor of the future use that psychiatric patients will make of these services and their willingness to cooperate with treatment. In Spain, there have been few studies conducted on patient satisfaction in Spanish psychiatric hospital units. This study analyzes the satisfaction levels of inpatients in a psychiatric hospital unit and those of their family members. The results show high levels of overall satisfaction with the services received in the unit. They show particularly high levels of satisfaction with regard to the perceived behavior and competence of the professionals involved and more moderate levels of satisfaction with regard to the information received and opportunities to become involved in the treatment plan. The study also analyzes the influence of social demographic variables and other variables (related to admission, the type of mental illness, and the social functioning of the patient) on the satisfaction levels of psychiatric patients and their family members. Key words: patient satisfaction; family member satisfaction; hospital psychiatric unit; schizophrenia; bipolar disorder. IntroducciónD...

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What Do Consumers Say They Want and Need During a Psychiatric Emergency?

Cited by 130 publications

References 4 publications

Emergency department staff attitudes towards mental health consumers: A literature review and thematic content analysis

Emergency department staff attitudes towards mental health consumers: A literature review and thematic content analysis

The Importance of Medication in Consumer Definitions of Recovery from Serious Mental Illness: A Qualitative Study

Satisfaction levels of patients and their families with a Psychiatric Hospital Unit.

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