What do patients expect of psychiatric services? A systematic and critical review of empirical studies

Noble, Lorraine; Douglas, B. C.; Newman, Stanton

doi:10.1016/s0277-9536(00)00210-0

Cited by 116 publications

(103 citation statements)

References 76 publications

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“…In contrast, Mannion et al, 176 on the basis of a baseline and follow-up questionnaire survey of 100 patients who underwent lumbar decompression surgery (most were male, average age 65 years), reported no significant relationship between baseline expectations and follow-up pain scores. The systematic review of MEDLINE studies between 1966 and 1999, limited to psychiatric patients, by Noble et al 181 reported many methodological weaknesses in the studies reviewed, including the lack of validated measures of expectations. They found few studies of processes of care and identified a complex relationship only between expectations of improvement and clinical outcomes.…”

Section: Expectancy Itemsmentioning

confidence: 99%

The measurement of patients’ expectations for health care: a review and psychometric testing of a measure of patients’ expectations.

Bowling

Rowe²,

Lambert³

et al. 2012

Health Technol Assess

254

251

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How to obtain copies of this and other HTA programme reports An electronic version of this title, in Adobe Acrobat format, is available for downloading free of charge for personal use from the HTA website (www.hta.ac.uk). A fully searchable DVD is also available (see below).Printed copies of HTA journal series issues cost £20 each (post and packing free in the UK) to both public and private sector purchasers from our despatch agents.Non-UK purchasers will have to pay a small fee for post and packing. For European countries the cost is £2 per issue and for the rest of the world £3 per issue. How to order:-fax (with credit card details) -post (with credit card details or cheque) -phone during office hours (credit card only).Additionally the HTA website allows you to either print out your order or download a blank order form. Contact details are as follows:Synergie UK (HTA Department) Digital House, The Loddon Centre Wade Road Basingstoke Hants RG24 8QW Email: orders@hta.ac.uk Tel: 0845 812 4000 -ask for 'HTA Payment Services' (out-of-hours answer-phone service) Fax: 0845 812 4001 -put 'HTA Order' on the fax header Payment methods Paying by chequeIf you pay by cheque, the cheque must be in pounds sterling, made payable to University of Southampton and drawn on a bank with a UK address.Paying by credit card You can order using your credit card by phone, fax or post. SubscriptionsNHS libraries can subscribe free of charge. Public libraries can subscribe at a reduced cost of £100 for each volume (normally comprising 40-50 titles). The commercial subscription rate is £400 per volume (addresses within the UK) and £600 per volume (addresses outside the UK). Please see our website for details. Subscriptions can be purchased only for the current or forthcoming volume.How do I get a copy of HTA on DVD?Please use the form on the HTA website (www.hta.ac.uk/htacd/index.shtml). HTA on DVD is currently free of charge worldwide.The website also provides information about the HTA programme and lists the membership of the various committees. HTA NIHR Health Technology Assessment programmeThe Health Technology Assessment (HTA) programme, part of the National Institute for Health Research (NIHR), was set up in 1993. It produces high-quality research information on the effectiveness, costs and broader impact of health technologies for those who use, manage and provide care in the NHS. 'Health technologies' are broadly defined as all interventions used to promote health, prevent and treat disease, and improve rehabilitation and long-term care. The research findings from the HTA programme directly influence decision-making bodies such as the National Institute for Health and Clinical Excellence (NICE) and the National Screening Committee (NSC). HTA findings also help to improve the quality of clinical practice in the NHS indirectly in that they form a key component of the 'National Knowledge Service' . The HTA programme is needs led in that it fills gaps in the evidence needed by the NHS. There are three routes to the start of project...

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Section: Expectancy Itemsmentioning

confidence: 99%

The measurement of patients’ expectations for health care: a review and psychometric testing of a measure of patients’ expectations.

Bowling

Rowe²,

Lambert³

et al. 2012

Health Technol Assess

254

251

View full text Add to dashboard Cite

show abstract

“…None of the activation interventions in the 2004 review took place within the context of mental health care, although it is well documented that psychiatric patients often have expectations and preferences for care but do not readily communicate them to their psychiatrists, who in turn fail to identify what their patients want (4,5). In a recent study, Alegría and colleagues (6) developed and evaluated an activation and empowerment intervention designed to enhance question-asking skills and self-management strategies for patients receiving care in community mental health clinics.…”

mentioning

confidence: 99%

A Web-Based Program to Empower Patients Who Have Schizophrenia to Discuss Quality of Care With Mental Health Providers

Steinwachs¹,

Roter²,

Skinner³

et al. 2011

Psychiatric Services

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Objective This study evaluated a Web-based tool to help patients with schizophrenia communicate with clinicians about evidence-based treatments. Methods Fifty patients used an interactive Web-based intervention featuring video clips of actors simulating a patient discussing treatment concerns (intervention group; N=24) or were shown an educational video about schizophrenia treatment before a routine follow-up appointment (control group; N=26). The visits were recorded and analyzed by using the Roter Interaction Analysis System. Results Intervention group visits were longer (24 versus 19 minutes, p<.05) and had a proportionately greater patient contribution to the dialogue (288 versus 229 statements, p<.05) and less verbal dominance by clinicians (ratio of clinician to patient talk of 1.1 versus 1.4, p<.05) compared with control group visits. Intervention group patients asked more questions about treatment (2 versus .9, p<.05), disclosed more lifestyle information (76 versus 53 statements, p<.005) and more often checked that they understood information (3.6 versus 2.1 checks, p<.05). Clinicians asked more questions about treatment (7.5 versus 5.1, p<.05) and the medical condition (7.8 versus 4.7, p<.05) to control group patients but with intervention group patients were more patient-centered overall (8.5 versus 3.2, p<.05) and made more statements of empathy (1.3 versus 0.4, p<.03) and cues of interest (48 versus 22, p<.05). The emotional tone of intervention relative to control visits was rated as more dominant and respectful for patients (p<.05) and more sympathetic for clinicians (p<.05). Conclusions The Web-based tool empowered persons with schizophrenia to engage more fully in a patient centered dialogue about their treatment.

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“…However, there is a growing body of evidence to support the investigation of clinician factors and how they affect the treatment outcomes of patients (Byrne, Deane, & Coombs, 2005;Byrne, Deane, Lambert, & Coombs, 2004;Cartwright, 1980;Noble, Douglas, & Newman, 2001).…”

mentioning

confidence: 99%

Clinician Optimism: Development and Psychometric Analysis of a Scale for Mental Health Clinicians

Byrne¹,

Sullivan

Elsom

2006

The Australian Journal of Rehabilitation Counselling

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Clinician optimism is an important factor in achieving treatment outcomes in counselling contexts. Currently, there are no measures of mental health clinician optimism which report substantial psychometric validation. This study sought to assesses the validity and reliability of the Therapeutic Optimism Scale (TOS). 223 mental health clinicians working in a range of clinical settings were administered the TOS and convergent and discriminate validity were established. Test–retest reliability was established over a period of 1 month. The TOS was found to achieve acceptable reliability (Cronbach's α = .68) and yielded consistent scores over a one month period (r = .68, p < .01). Factor analyses revealed a 3-factor solution reflecting (1) General Treatment Outcome Expectancy, (2) Personal Treatment Outcome Expectancy, and (3) Pessimism. These findings support the utility of the TOS for research purposes, but further revision is recommended to enhance the reliability of the scale.

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What do patients expect of psychiatric services? A systematic and critical review of empirical studies

Cited by 116 publications

References 76 publications

The measurement of patients’ expectations for health care: a review and psychometric testing of a measure of patients’ expectations.

The measurement of patients’ expectations for health care: a review and psychometric testing of a measure of patients’ expectations.

A Web-Based Program to Empower Patients Who Have Schizophrenia to Discuss Quality of Care With Mental Health Providers

Clinician Optimism: Development and Psychometric Analysis of a Scale for Mental Health Clinicians

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