Biomedical incubation platforms make full use of innovation elements, constantly absorbing, integrating, and allocating various resources and innovating the incubation service mode, an important path to improving the performance of innovation incubation. Based on resource-based theory, network theory, and value chain theory, we proposed the conceptual model and research hypothesis for the relationship between innovation elements, incubation capacity, and innovation incubation performance in biomedical incubation platforms, with customized service as a moderating variable. The empirical results show that innovation elements have a significant positive impact on the improvement and transition of incubation capacity. Incubation capacity has a significant positive impact on innovation incubation performance in biomedical incubation platforms. Customized service plays a significant positive regulatory role between incubation capacity and innovation incubation performance in biomedical incubation platforms.