What executive leadership competencies matter most to patient experience: A national qualitative inquiry.

Abstract

Patient experience is the sum of all interactions that influence a patient's perception across the continuum of care. Hospital executive leaders' leadership competencies impact their organizations' patient experience performance. This national, cross-sectional, qualitative study aimed to identify what health care leadership competencies mattered most to patient experiences in U.S. inpatient acute care hospitals. The target population encompassed all inpatient acute care hospitals. A purposive sampling method was used to select n = 28 executive leaders who represented 28 hospitals of the target population. Results from thematic analyses indicated 15 leadership competencies that matter most to patient experience: change leadership, self-awareness, self-confidence, human resources management, collaboration, team leadership, initiative, accountability, professional and social well-being, verbal communication, process and quality improvement, community collaboration, analytical thinking, achievement orientation, and organizational awareness.

Providing Work Motivation in Improving Employee Performance at the Kedungwaringin District Office

“…Human Resources is the process of empowering humans as workers in a humane manner so that all their physical and psychological potential functions optimally to achieve goals [13].…”

Leadership in health care: What are some novel insights?

“…This special issue contains seven articles spanning a wide variety of research questions and methods on the topic of leadership in health care. Latvis et al (2024) sought to determine what health care leadership competencies mattered most to patient experiences in U.S. inpatient acute care hospitals. Through a national study of executive leaders from 28 hospitals, they concluded that the top competencies that mattered most to improving patient experience include change leadership, self-awareness, self-confidence, human resource management, collaboration, team leadership, initiative, accountability, professional and social well-being, verbal communication, process and quality improvement, community collaboration, analytical thinking, achievement orientation, and organizational awareness.…”