What factors determine brand communication? A hybrid brand communication model from utilitarian and hedonic perspectives

Abstract

IntroductionWith the advancement of new media, brand communication has been taken into consideration by lots of firms. Apparently, customer affection plays a significant role in brand communications, though few studies have determined how the twofold of information function works in this communication mechanism. Based on this research gap and practical background, this paper proposes a hybrid model of communication comprising the utilitarian and hedonic aspects.MethodsFor this study, 575 questionnaires were collected, followed by the structural equation modeling of the derived data to test the research model.ResultsThe results of statistical analysis show that the brand communication can be improved in terms of both utilitarian and hedonic aspects. Moreover, psychological contract and customer engagement play a chain mediation role in this mechanism.DiscussionThese findings contribute to the research of brand communication mechanism in digital era. Likewise, the findings offers several practical implications to the brand management.

Digital branding communication model for the Yogyakarta "JIH" Hospital managed by the digital creative agency, Kotakmedia Indonesia

“…The goal is simple so that customers decide to consume, be satisfied, then be loyal to the brand (Gómez-Rico et al, 2023). Fang et al, (2023) added aspects of brand communication in brand expression. As a way or form of brand communication through a visualization process so that it is easy for customers to understand and remember quickly.…”

“…To be able to communicate the brand to consumers, companies use internal and external communications, namely, among others, sales promotion, events, public relations, direct marketing (sending catalogs, letters, telephone, fax, or email), corporate sponsorships, namely offering products/services by working the same as other companies as sponsors, and advertising, namely ways to introduce products/services through all kinds of advertisements (Fang et al, 2023).…”