What information do people use, trust, and find useful during a disaster? Evidence from five large wildfires

Steelman, Toddi A.; McCaffrey, Sarah; Velez, Anne-Lise K.; Briefel, Jason Alexander

doi:10.1007/s11069-014-1512-x

Cited by 150 publications

(99 citation statements)

References 48 publications

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“…This finding suggests that government agencies should aim to get the message across through different communication channels, depending on the social group targeted. Opposite to what was found in the studies on disaster response (Burger et al 2013; International Organization for Migration (IOM) 2014; BBC Media Action 2015; Steelman et al 2014), television and radio were not considered as a useful channel to look for information during the reconstruction process. This may imply that traditional mass media are not appropriate to convey messages about reconstruction.…”

Section: Discussion and Limitationsmentioning

confidence: 93%

“…Face-to-face communications and community meetings still played a key role to obtain information from responders (Internews 2014). Steelman et al (2014) examined the information that people used, trusted and found useful during five wildfires that occurred in various parts of the USA in 2009 and 2010. They found that the most used information sources were family/friends/neighbours, mass media and maps.…”

Section: Communicating With Communities During Disaster Response and mentioning

confidence: 99%

“…Burger et al 2013;Steelman et al 2014). Despite these insights, much less attention has been paid to the communication practices during long-term post-disaster reconstruction (PDR).…”

Section: Introductionmentioning

confidence: 99%

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Communicating with communities (CwC) during post-disaster reconstruction: an initial analysis

Tagliacozzo

Magni

2016

Nat Hazards

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International organisations have acknowledged that providing information to and communicating with communities affected by disasters should be considered as an integral part of the humanitarian aid. Yet little is known on the information and communication needs of the population during the disaster reconstruction phase. This paper presents a case study of the information and communication needs of the population and the role of social media during the reconstruction process after the earthquake that struck Emilia-Romagna (Northern Italy) in 2012. Data were collected through field notes and a multiple choices questionnaire distributed online and by hand to community-based groups. Results show that the most sought information concerns housing and infrastructure reconstruction, funds/refunds, business recovery and damage assessment and that city councils and regional council are considered as the main source of the information. Communication channels used to search for reconstruction-related information vary between online and offline respondents. Social media technology is used by citizens affected as a platform to read and share recovery information and post queries rather than as an engagement tool with recovery agencies. Main barriers to engagement are lack of trust towards the authorities and the belief that authorities do not use social media to communicate with citizens. In this context, community-based groups, especially those supported by social media, play an important role in sharing recovery-related information to other residents, clarifying legal acts and regulations and providing informational support to the affected population.

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Section: Discussion and Limitationsmentioning

confidence: 93%

Section: Communicating With Communities During Disaster Response and mentioning

confidence: 99%

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Communicating with communities (CwC) during post-disaster reconstruction: an initial analysis

Tagliacozzo

Magni

2016

Nat Hazards

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“…Crises present a variety of collective action and decision making problems, involving high risk and low information. Information is a critical resource in times of disaster allowing responders to effectively manage a disaster and those affected to best adapt to the threat (Steelman et al, 2015). It is in these situations where ICTs become useful, since they can be used to share large amounts of data laterally and vertically very quickly.…”

Section: 1mentioning

confidence: 99%

“…Trust is a key element which influences the response of a receiver of information in times of disaster (Renn & Levine, 1991;Kasperson & Stallen, 1991). Until recently scant attention has been paid to what sources of information recipients turn to, find useful or trust in times of disaster (Steelman et al, 2015).…”

Section: 1mentioning

confidence: 99%

Towards a People Centred Early Warning and Disaster Response System in Samoa: The Use of ICT by Samoans During Disaster

Mow

Shields

Sasa

et al. 2017

E J Info Sys Dev Countries

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This paper reports on the findings of a 400 household survey which investigated what sources of information and technical medium Samoan citizens trust and act upon in times of disaster. Findings of the survey indicated the following. 1)The predominance and pervasiveness of mobile phones at 91% indicate its potential for use in any disaster response and relief interventions. 2) With only 34% of mobile phones being Smart phones: disaster preparedness, early warning and response interventions should target basic mobile phone sets. 3) With 65% of respondents using Face Book this social media should be considered as a possible avenue for lateral dissemination for early warning and disaster response. 4) The predominance of radio followed by TV as an important, trusted source of information which people act on indicate its important role in any emergency response interventions. Since these media are trusted sources they should be used extensively for dissemination of information for preparedness, early warning and disaster response. 5) Professional reporters are regarded by the majority as the most predominantly used, the most trusted and the most important source of information and news during an emergency. The findings of this survey generate important considerations towards a people centred early warning and disaster relief system. 1.INTRODUCTION While technology access has expanded worldwide, there is still limited research about how people use the technology available to them during crisis, and what the effects of varying socio-political and economic contexts are on the level of trust people place on information from different sources and technical mediums. The research documented in this paper draws on the literature on collective action problems and cooperation theory to develop a more nuanced understanding of how people use and share information across technological mediums during crises, using socio-political and economic factors to understand micro-level differences in information use and behavior.The current study focuses on ICT use during disasters in Samoa at the individual level. The main area of interest in this research is to understand how citizens act on different types of information and how the source of information affects their decisions to act. Since communication infrastructure is a "magnifier of human intent", there is a relationship between social capital, good governance, and how people act on different streams of information. The main goal of the research was to answer the following questions:1.What sources of information do Samoan citizens trust in times of disaster? 2.How do they act on different types of information and how does the source of information and technical medium affect their decisions to act in times of disaster?Identification of the sources of information and which sources affect people's decisions to act is important as it will inform what information sources people will trust and

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Digital Training for Authorities: What is the Best Way to CommunicateDuring a Crisis?

Laverdet¹,

Weiss²,

Bony-Dandrieux³

et al. 2018

Decision‐making in Crisis Situations

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What information do people use, trust, and find useful during a disaster? Evidence from five large wildfires

Cited by 150 publications

References 48 publications

Communicating with communities (CwC) during post-disaster reconstruction: an initial analysis

Communicating with communities (CwC) during post-disaster reconstruction: an initial analysis

Towards a People Centred Early Warning and Disaster Response System in Samoa: The Use of ICT by Samoans During Disaster

Digital Training for Authorities: What is the Best Way to CommunicateDuring a Crisis?

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