What is Behind Counterproductive Work Behaviors in the Nursing Profession? A Systematic Review

Zaghini, Francesco; Fida, Roberta; Caruso, Rosario; Kangasniemi, Mari; Aless,; Sili, ro

doi:10.4172/2155-9627.1000277

Cited by 22 publications

(25 citation statements)

References 41 publications

(78 reference statements)

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“…Unfortunately, counterproductive work behaviours are found to be a reality in the nursing context (Zaghini et al, 2016), and there are determinants in the characteristics of the organization such as interpersonal strain and the quality of the leadership by the manager (Zaghini, Biagioli, Caruso, et al, 2017), which predict their occurrence. Our study shows that when nurses suffered, particularly because of negative interpersonal relationships with colleagues, line managers or patients, their performance decreased in terms of quality, and deviant behaviours were carried out, reducing the quality of perceived care.…”

Section: Discussionmentioning

confidence: 99%

“…Workers who display counterproductive work behaviour are aware that they are violating commonly shared ethical and moral principles and rules (Spector & Fox, 2005), so that their aim is to harm the organization and even the people within it, including colleagues, supervisors, subordinates, and clients (Fox, Spector, & Miles, 2001;Spector & Fox, 2005). Unfortunately, counterproductive work behaviours are also a reality in the nursing profession (Fida et al, 2015), negatively influencing nursing sensitive outcomes and quality of nursing care (Zaghini et al, 2016). Given this, it is pivotal for nurse managers to empower their staff and assess the appropriateness of care by including indicators of nursing sensitive outcomes -which are conditions, behaviours or measurable perceptions of the patient or family (Butler et al, 2011;Doran, 2003;Kane, Shamliyan, Mueller, Duval, & Wilt, 2007;Kuokkanen et al, 2007;Palese et al, 2008) -as an integral part of health management (Dubois et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

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The relationship between nurse managers' leadership style and patients' perception of the quality of the care provided by nurses: Cross sectional survey

Zaghini

Fiorini

Piredda

et al. 2020

International Journal of Nursing Studies

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The relationship between nurse managers' leadership style and patients' perception of the quality of the care provided by nurses: Cross sectional survey

Zaghini

Fiorini

Piredda

et al. 2020

International Journal of Nursing Studies

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“…Although the negative consequences of deviant work behaviours are apparent, deviant work behaviours continue to emerge as a major concern in many industrial sectors (Liang et al., 2018), particularly in the health care industries of both developed (e.g. USA and Canada; see Zaghini et al., 2016) and developing countries (e.g. Pakistan; see Ahmed, Kiyani, & Hashmi, 2013;Sarwar, Naseer, et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

Effects of social undermining in families on deviant workplace behaviours in Pakistani nurses

et al. 2020

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Aims:To examine whether negative emotions could mediate the association linking social undermining in families (i.e. negative judgements that prevent the maintenance of positive familial ties) to nurses' deviant workplace behaviours (i.e. behaviours that disrupt the normal functioning of organisations), and whether neuroticism could moderate the association linking social undermining in families to negative emotions by adopting the spillover theory.Background: This study tested a moderated mediation model based on the hospital industry in Pakistan. Negative familial stressors can disrupt work-related behaviours, but it remains unknown as to how negative emotions and personality traits can affect this family-to-work relationship.Method: Temporally segregated survey data were collected from nurses (n = 325 dyads) working in the hospitals of Pakistan.Results: Findings showed that social undermining in families triggered deviant workplace behaviours in Pakistani nurses through the mediating effect of negative emotions.High levels of neuroticism strengthened the association linking social undermining in families to negative emotions.Conclusion: Our moderated mediated model showed that family-related stressors can "spill over" to the workplace and disrupt employee behaviours under the mediating effect of negative emotions. The perception of family-related negative emotions can also be increased among individuals with high levels of neuroticism. Implications for Nursing Management:We recommend the establishment of social support networks and workshops for nurses to cope with the negative emotions they experienced from family and non-work domains. K E Y W O R D S deviant work behaviour, negative emotions, neuroticism, social undermining, spillover theory | 939 SARWAR et Al.

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“…Although employees' adoption of counterproductive behaviours is a major concern for all organizations, it is of primary importance for health care organizations because of the potential impact of such behaviours on patient care. By examining the factors related to such behaviours, our study sheds light on an important issue that remains largely unexplored in the health care literature (Zaghini et al, ).…”

Section: Introductionmentioning

confidence: 96%

How do I stand compared to agency workers? Justice perceptions and employees' counterproductive work behaviours

Lapalme

Guerrero

2019

J Nurs Manag

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Aims To test the influence of comparative procedural justice on the counterproductive behaviours of permanent nurses and care attendants who work with agency workers, and explore whether the perceived climate of competition between permanent and agency workers alters this relationship. Background Despite steady reliance on agency workers in the health care sector, there is a dearth of research on the reactions of permanent employees who may respond negatively to the presence of this external workforce. Methods Questionnaires were distributed to employees of three long‐term care facilities and their supervisors. Hypotheses were tested using moderated mediation analyses on a sample of 232 employee–supervisor dyads. Results Comparative procedural justice was indirectly related to counterproductive behaviours via employees' organization‐based self‐esteem. This relationship was weaker when perceived climate of competition was high. Conclusion Promoting high levels of comparative procedural justice among permanent employees, rather than status differences with agency employees, should avert behaviours that could harm organizational functioning and therefore patient care. Implications for nursing management We discuss the leadership challenges to support neutral treatment and avoid the development of a competitive climate between permanent and agency workers (e.g., politics based on respect and collaboration, positive leadership).

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What is Behind Counterproductive Work Behaviors in the Nursing Profession? A Systematic Review

Cited by 22 publications

References 41 publications

The relationship between nurse managers' leadership style and patients' perception of the quality of the care provided by nurses: Cross sectional survey

The relationship between nurse managers' leadership style and patients' perception of the quality of the care provided by nurses: Cross sectional survey

Effects of social undermining in families on deviant workplace behaviours in Pakistani nurses

How do I stand compared to agency workers? Justice perceptions and employees' counterproductive work behaviours

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