Quality element 4.1: The pharmacy workforce advocates for patients' medication decisions and provides unbiased, evidence-informed, patient-focused information to facilitate shared decision-making.• Quality element 4.2: The pharmacy workforce provides patients with the information they need and in the form that they require, to make decisions about their care. • Quality element 4.3: Shared decision-making is a two-way communication process tailored to the individual patient. • Quality element 4.4: Clinical pharmacy services are delivered in consultation with the patient and, where appropriate, their family, carers and social networks; patients, and carers where appropriate, are empowered to make decisions about the patient's health and wellbeing.