What is value–adding? Contradictions in the practice of BPR in a Danish Social Service Administration

Abstract

This article explores the implementation of BPR in the Social Service Administration in a Danish municipality. The technical rationality inherited in BPR marginalises broader conceptions of work–rationality represented by the social workers. This results in a ‘clash’ between rationalities in the Family Group, causing increased strain and lower job satisfaction.

Organizational Fields and the Diffusion of Information Technologies Within and Across the Nonprofit and Public Sectors

“…Specifically, many service-providing agencies found themselves maintaining new data that served the interests of potential employers while deemphasizing questions about whether clients have been rehabilitated or have the skills required to survive (Hagedorn-Rasmussen & Vogelius, 2003). This clash of values and interests reverberated throughout the information management system.…”

IT adoption in social care: A study of the factors that mediate technology adoption

“…Further studies have been conducted outside the U.K., comprising a wide range of methods and contexts and indicate that it is an issue of global concern. These include an application of the decomposed theory of planned behavior in a social services setting in the United States (Zhang & Gutierrez, ), technology power in health and social care in Canada (Poland, Lehoux, Holmes, & Andrews, ), Business Process Reengineering in Danish social service administration (Hagedorn‐Rasmussen & Vogelius, ), social services contracting in the United States (Romzek & Johnston, ), nursing in Taiwan (Chen, Wu, Su, & Yang, ), physicians in the United States (Bhattacherjee & Hikmet, ; Klein, ), technology and nursing in Australia (Barnard & Gerber, ; Barnard, ), occupational therapists’ perception of information and communication technology in Australia (Taylor & Lee, ), Enterprise Resource Planning adoption among surgeons in Denmark (Jensen & Aanestad, ), meeting patients’ needs with ISs in Holland (Riet, Berg, Hiddema, & Sol, ), emergency room caregivers’ use of Radio Frequency Identification technology (Chen et al, ), and the process of technology acceptance in a Belgian university hospital (Devolder, Pynoo, Sijnave, Voaet, & Duyck, ).…”