“…Qualities including being intelligent, friendly, honest and trustworthy, a good listener and communicator, patient and tactful, sensitive and compassionate, positive and tolerant (Waugh et al, 2014;Nicholls and Webb, 2006;Powell Kennedy 2000); are as important to childbearing women as the midwives' clinical knowledge and competence (Borrelli, 2014;Butler et al, 2008). A phenomenological study in the United Kingdom developed the concept of 'emotional capability' as an attribute, which includes empathy and the ability to connect with women (Byrom and Downe, 2008).…”