What makes a health movement successful? Health inequalities and the insulin pump in Chile

The Experiences of Stakeholders Using Social Media as a Tool for Health Service Design and Quality Improvement: A Scoping Review

“…The most common benefit relating to organisational communication was that using social media as a tool within health service design and QI activities improves the efficiency of communication [ 37 , 40 , 41 , 42 , 45 , 46 , 48 , 49 , 51 , 52 , 54 , 55 , 56 , 57 , 62 , 63 , 66 , 68 , 69 , 71 , 73 , 74 , 77 , 80 , 82 , 84 , 85 , 86 , 87 , 92 , 95 ]. Communication efficiency was improved through increasing the speed of communication [ 41 , 42 , 45 , 54 , 57 , 62 , 63 , 69 , 73 , 82 , 92 ], reducing barriers to face-to-face communication (such as people being in different locations or doing shift work) [ 37 , 85 , 86 , 92 ], and increasing the number of people reached [ 40 , 42 , 45 , 46 ...…”

“…Additional channel for communication. Social media provides an additional channel for communication [ 37 , 48 , 49 , 51 , 54 , 55 , 56 , 58 , 59 , 65 , 66 , 73 , 80 , 84 ]. As well as simply being another way to reach audiences [ 48 , 54 , 58 , 80 , 84 ], this additional channel is used for gathering information about service quality alongside more traditional methods such as patient surveys [ 49 , 55 , 56 , 65 , 66 ] and supporting or enhancing offline engagement [ 48 , 59 , 73 ].…”

“…Social media provides an additional channel for communication [ 37 , 48 , 49 , 51 , 54 , 55 , 56 , 58 , 59 , 65 , 66 , 73 , 80 , 84 ]. As well as simply being another way to reach audiences [ 48 , 54 , 58 , 80 , 84 ], this additional channel is used for gathering information about service quality alongside more traditional methods such as patient surveys [ 49 , 55 , 56 , 65 , 66 ] and supporting or enhancing offline engagement [ 48 , 59 , 73 ]. Norman et al [ 73 ] observed that this ‘additional channel’ benefit could apply to consumers as well as organisations, finding that the young people involved in their study used their involvement in service design activities as a starting point for building their broader online presence.…”

“…Facilitates collaborative relationships. Social media is beneficial for collaborative relationship building between individuals, groups or organisations [ 37 , 40 , 43 , 46 , 48 , 56 , 63 , 66 , 67 , 69 , 70 , 71 , 73 , 77 , 80 , 81 , 82 , 86 , 88 , 89 , 91 , 93 ]. Social media facilitates collaborative relationships in a variety of ways including by fostering conversations and connections between groups who rarely talk [ 37 , 43 , 56 , 63 , 67 , 69 , 80 , 82 , 86 , 89 , 91 ], making mobilisation and collective action easier [ 46 , 48 , 70 ], strengthening existing relationships [ 73 , 77 , 86 ], and providing a platform for incidental peer support within QI-focused activities (provider-provider or consumer-consumer support) [ 40 , 66 , 67 , 71 , 81 , 82 , 86 , 88 , 91 , …”

Advancing towards the implementation of patient-centred care in Chile: An opportunity to effectively practice shared decision-making

“…However, during the last decade patients' organisations have increased their visibility in decision-making in the health system [28], and efforts have been made to promote their institutionalization through the Citizens' Commission for System Oversight and Control and the Prioritized Recommendation Commission [29]. Additionally, local researchers have proposed some guidelines to orientate patient involvement in the decision-making process of health coverage [30].…”