What makes local governments' online communications successful? Insights from a multi-method analysis of Facebook

Predicting Citizens Acceptance of Government-led e-Participation Initiatives through Social Media: A Theoretical Model

“…Therefore, many government-led eParticipation initiatives have been linked to several social media networks -in particular, Facebook and Twitter -in an effort to enhance citizens engagement [10,30,41,45]. Despite such efforts, the challenge of e-Participation initiatives to engage more citizens still remains [14,48,57].…”

“…In this respect, the Organization for Economic Co-operation & Development explains that not all citizens are willing to participate, and certain citizens segments are able but unwilling to participate [44]. Consequently, even the usage of social media is expected to bring e-Participation to a new stage [3,14,23,30,38,56], a low level of success has been reached and citizens involvement is still limited [10,30,41,43].…”

Mídias sociais e administração pública: análise do sentimento social perante a atuação do Governo Federal brasileiro

“…Apesar da crescente atenção à análise de conteúdo gerado pelos usuários das mídias sociais, "os pesquisadores têm pouco conhecimento sobre como aplicar os métodos de mineração de conteúdo" (YOON;ELHADAD;BAKKEN, 2013, p. 122), faltando métri-cas adequadas que identifiquem, nessas mídias, os impactos das ações dos governos (MERGEL, 2013;HOFMANN et al, 2013).…”

“…Por outro lado, a administração pública é um dos campos Daniel José Silva Oliveira & Paulo Henrique de Souza Bermejo que são mais claramente distantes da dinâmica do ciberespaço (CÁCERES, 2011). Para Hofmann et al (2013), os benefícios a serem obtidos com a utilização das informações disponíveis nas mídias sociais não estão limitadas às organizações do setor privado, mas devem, também, estender-se aos governos. De acordo com Sobkowicz, Kaschesky e Bouchard (2012), até recentemente os formuladores de políticas públicas não tinham muitos indicadores disponíveis sobre a opinião dos cidadãos, e o que a maioria das pessoas sentia e pensava sobre as ações dos governos era algo inacessível.…”

Social Media and Absorptive Capacity of Greek Government Agencies

“…[24] examines the use of social networks and other interactive tools in the 75 largest U.S. cities and further analyze discussions on social networks; they conclude that one-way "push" strategies predominate, although there are some signs of greater openness toward dialog with citizens. [13] explores how successfully German local governments use SM for managing external communications with citizens. They conclude that the online communication of local governments in Germany aims mainly at disseminating information in a traditional way, without adapting their communication habits to the particular characteristics of social media.…”