What makes mobile computer supported cooperative work mobile? Towards a better understanding of cooperative mobile interactions

Schrott, Gregor; Glückler, Johannes

doi:10.1016/j.ijhcs.2003.11.006

Cited by 26 publications

(7 citation statements)

References 19 publications

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“…However, in their study of the co-operative behaviour of 16 graduate students over 5 weeks, Schrott and Glückler (2004) found that email was favoured over SMS. They suggest that this might be because mobile email facilities were available to the students; in other words it could be that SMS is used only when other technologies are not available.…”

Section: Discussionmentioning

confidence: 97%

When fingers do the talking: a study of text messaging

Faulkner¹,

Culwin²

2005

Interacting with Computers

125

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SMS or text messaging is an area of growth in the communications field. The studies described below consisted of a questionnaire and a diary study. The questionnaire was designed to examine texting activities in 565 users of the mobile phone. The diary study was carried out by 24 subjects over a period of 2 weeks. The findings suggest that text messaging is being used by a wide range of people for all kinds of activities and that for some people it is the preferred means of communication. These studies should prove interesting for those examining the use and impact of SMS. q

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Section: Discussionmentioning

confidence: 97%

When fingers do the talking: a study of text messaging

Faulkner¹,

Culwin²

2005

Interacting with Computers

125

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“…To gain an understanding of the mobile consumer, recent research examined a variety of topics, including value creation through service offerings to the consumer [4], impact of mobile commerce on business operations [51], contexts for mobile use, and extended business applications for mobility [73,80]. However, only a few studies have examined factors that influence actual adoption of mobile commerce [70,96] or hedonic components, such as fun or entertainment that induce consumers to use a mobile device.…”

Section: Introductionmentioning

confidence: 99%

Design aesthetics leading to m-loyalty in mobile commerce

Cyr¹,

Head²,

Ivanov³

2006

Information & Management

619

379

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“…Sohn et al ., ) or with user populations, which do reflect real business users and knowledge workers, but in a simulated business environment (e.g. Schrott and Glückler, ). In our study, a more comprehensive approach to diary study was chosen.…”

Section: Research Setting and Methodsmentioning

confidence: 99%

Mobile Email as a Business and Personal Performance Driver in Everyday Knowledge Work—A Multi‐method Case Study

Franssila

2013

Knowl Process Manag

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Mobile email is one of the first widely accepted mobile business application in enterprise settings that can be used by mobile phones. In this paper, a study about the role of mobile email as a performance driver in the everyday knowledge work of different business users in multinational information and communications technology enterprise is presented. Everyday communication task contents and volumes of knowledge workers were identified and analyzed by interviews, communication task diaries, and survey to understand the communication task goals and patterns of typical knowledge workers in enterprise settings. The study reveals that the biggest share of the knowledge workers' overall businessrelated communication (regardless of the communication tool and application) is centered on the internal communication tasks, and respectively, mobile email is used most intensively in the internal communications tasks. When comparing the relative importance of mobile email as communication solution for business users in different work positions, the study shows that mobile email is the particularly important everyday performance driver for managers who travel a lot and whose communication volumes in overall are extensive because of their role as central activity progress enabler for other work communities. Intensive users of mobile email gain more personal benefits than non-intensive users. The importance of mobile email is only moderate in the everyday business communication of those who are not in managerial positions. This implicates that mobile email as a business performance driver should be understood and evaluated by corresponding it with the internal process performance objectives and measures.

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What makes mobile computer supported cooperative work mobile? Towards a better understanding of cooperative mobile interactions

Cited by 26 publications

References 19 publications

When fingers do the talking: a study of text messaging

When fingers do the talking: a study of text messaging

Design aesthetics leading to m-loyalty in mobile commerce

Mobile Email as a Business and Personal Performance Driver in Everyday Knowledge Work—A Multi‐method Case Study

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